Operation Supervisor

Green and Smart Mobility Philippines Inc; Cavite City; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

HMO

Health & Wellness

Job summary

Green and Smart Mobility Philippines Inc is seeking an Operations Supervisor for on-site Cavite operations. The role oversees taxi dispatch, driver performance, and fleet utilization, ensuring safety and compliance with company policies.

The ideal candidate holds a relevant Bachelor’s degree, 3+ years in operations/fleet management, and strong leadership with excellent communication. Proficiency in MS Office and dispatch software is a plus.

Qualifications

• Bachelor’s degree in Business Administration, Transportation Management, or related field.
• 3+ years of experience in operations, transportation, or fleet management.
• Strong leadership, team management, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficient in MS Office (Excel, Word, PowerPoint); experience with dispatch or fleet management software is a plus.
• Knowledge of local traffic laws, safety standards, and transport compliance requirements.

Responsibilities

• Daily Operations Management – supervise taxi dispatch to ensure timely, efficient service.
• Driver & Staff Supervision – coach, evaluate, and train drivers and operations staff.
• Fleet & Resource Coordination – manage vehicle maintenance and route planning.
• Customer Service & Issue Resolution – address complaints and improve rider satisfaction.
• Reporting & Process Improvement – produce regular operational reports and implement efficiency improvements.

Skills

Leadership

Problem-Solving

Communication

MS Office

Team Management

Analytical Skills

Decision Making

Discipline & Compliance

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Transportation Management

Related field

Tools

Dispatch software

Fleet management software

MS Office

Job description

Green and Smart Mobility Philippines Inc

On-site - Cavite 3-5 Yrs Exp Bachelor Full-time

Government Mandated Benefits

Insurance Health & Wellness

HMO

Job Responsible:

The Operations Supervisor is responsible for overseeing the daily operations of the taxi service, ensuring efficient dispatch, driver performance, vehicle availability, and adherence to company policies and safety regulations. This role focuses on optimizing operational workflows, improving service quality, and supporting business objectives by leading a team of drivers and administrative staff.

Key Responsibilities:

Daily Operations Management

• Supervise dispatching of taxis to ensure timely and efficient customer service.
• Monitor vehicle schedules, routes, and driver assignments to maximize fleet utilization.
• Ensure compliance with traffic, safety, and company regulations.

Driver & Staff Supervision

• Manage, coach, and evaluate drivers and operations staff performance.
• Conduct regular driver meetings and training sessions to reinforce policies and improve service quality.
• Address disciplinary issues, resolve conflicts, and maintain high morale among team members.

Fleet & Resource Coordination

• Coordinate vehicle maintenance schedules and ensure all units are roadworthy.
• Report breakdowns, incidents, and accidents promptly and recommend preventive measures.

Customer Service & Issue Resolution

• Respond to customer complaints and resolve issues in a professional and timely manner.
• Work with customer service team to improve rider satisfaction and service ratings.

Reporting & Process Improvement

• Prepare daily, weekly, and monthly operational reports for management review.
• Analyze operational data and suggest improvements to increase efficiency and reduce costs.
• Support management in implementing new systems, policies, or technology solutions.

Qualifications:

• Bachelor’s degree in Business Administration, Transportation Management, or related field (preferred).
• 3+ years of experience in operations, transportation, or fleet management (taxi or ride-hailing industry experience is an advantage).
• Strong leadership, team management, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficient in MS Office (Excel, Word, PowerPoint); experience with dispatch or fleet management software is a plus.
• Knowledge of local traffic laws, safety standards, and transport compliance requirements.
• Ability to work under pressure, handle multiple priorities, and make quick operational decisions.
• Problem-Solving and Analytical Skills
• Technical Skills
• Leadership and Management Skills
• Project Management Tools