Operations Supervisor

Green and Smart Mobility Philippines Inc; Cebu City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading transportation company is seeking an Operations Supervisor to oversee daily taxi operations in Cebu City. Key responsibilities include fleet dispatch, driver management, and performance tracking. Ideal candidates have 2-4 years of experience in transportation and solid leadership skills. Candidates should be willing to work in a fast-paced environment. This role offers a chance to ensure excellent service delivery and regulatory compliance.

Qualifications

• 2-4 years of experience in transportation, logistics, or taxi operations.
• 1+ year in a supervisory role.
• Knowledge of local transportation regulations.

Responsibilities

• Supervise daily taxi operations and fleet deployment.
• Ensure adequate driver coverage to meet demand.
• Monitor vehicle conditions and coordinate maintenance.
• Track and analyze key operational KPIs.
• Handle incident reports and passenger complaints.
• Conduct regular meetings with drivers and staff.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Team management

Education

Bachelor’s degree in Business Administration or related field

Tools

MS Office

Google Workspace

Job description

Job Summary:

The Operations Supervisor is responsible for overseeing the day-to-day operations of the taxi service, ensuring smooth dispatching, driver compliance, and optimal service delivery. This role ensures that the fleet, drivers, and customer service teams work efficiently to meet company goals, provide excellent passenger experience, and maintain regulatory compliance.

Key Responsibilities:

• Supervise daily taxi operations, including fleet deployment, dispatch scheduling, and route monitoring.
• Ensure adequate driver coverage to meet demand, including managing shift schedules and attendance.
• Monitor vehicle conditions and coordinate with the maintenance team for repairs, inspections, and preventive servicing.
• Track and analyze key operational KPIs such as trip completions, wait times, and customer satisfaction.
• Handle incident reports, passenger complaints, and driver concerns, ensuring timely resolution.
• Enforce company policies, local government transport regulations, and safety protocols.
• Conduct regular meetings with drivers and staff to relay updates, performance targets, and operational changes.
• Prepare and submit daily, weekly, and monthly reports on operations performance to management.

Qualifications:

• Bachelor’s degree in Business Administration, Logistics, Transportation Management, or related field (preferred).
• At least 2–4 years of experience in transportation, logistics, or taxi/ride-hailing operations, with 1+ year in a supervisory role.
• Knowledge of local transportation regulations, driver compliance requirements, and traffic management.
• Strong leadership and team management skills with the ability to motivate and discipline staff.
• Excellent problem-solving, organizational, and communication skills.
• Proficiency in MS Office/Google Workspace; familiarity with dispatch software or fleet tracking systems is a plus.
• Willing to work in a fast-paced, shift-based environment (including weekends and holidays as needed).