Operations Supervisor

JoyRide Superapp; Antipolo; On-site; PHP 390,600 - 613,800; Full time

Job summary

JoyRide Superapp is hiring an Operations Supervisor/AM/Manager to oversee driver onboarding, verification, and compliance while directing a high-volume team. The role emphasizes process discipline, risk control, and cross-functional collaboration to elevate driver experience and regulatory adherence.

The ideal candidate will lead daily onboarding, identify efficiency gaps, coach staff, and deliver actionable insights through reporting.

Qualifications

• Experience leading operational teams in a fast-paced setting.
• Strong background in compliance, process improvement, quality control, or risk management.
• Excellent organizational and problem-solving skills with attention to detail.
• Ability to manage high-volume onboarding operations and drive performance goals.
• Proficiency with Google Workspace or Microsoft Office applications.

Responsibilities

• Oversee end-to-end driver onboarding operations, ensuring smooth processing, document verification, and compliance completion.
• Lead daily onboarding operations and support the team in achieving productivity, quality, and turnaround time goals.
• Ensure processes align with company policies, regulatory requirements, and operational standards.
• Identify process gaps and implement improvements to enhance operational efficiency and driver experience.
• Monitor onboarding performance, analyze trends and issues, and recommend actionable solutions.
• Handle operational escalations and compliance-related concerns in a timely and professional manner.
• Collaborate with cross-functional teams to support business initiatives and developmental projects.
• Coach and develop team members through regular feedback, performance management, and training.
• Prepare reports and operational insights to support management decisions and business growth.

Skills

People management

Compliance

Process improvement

Quality control

Risk management

Attention to detail

Google Workspace

Microsoft Office

Tools

Google Workspace

Microsoft Office

Job description

About The Role

We are looking for highly driven Operations Supervisors/AM/Managers. This role is responsible for ensuring a seamless onboarding experience for driver‑partners while maintaining strict compliance with company and regulatory requirements. The ideal candidate is operationally strong, detail‑oriented, process‑driven, and experienced in handling high‑volume operations with a strong focus on compliance, risk management, and team leadership.

Key Responsibilities

• Oversee end‑to‑end driver onboarding operations, ensuring smooth processing, document verification, and compliance completion.
• Lead daily onboarding operations and support the team in achieving productivity, quality, and turnaround time goals.
• Ensure processes align with company policies, regulatory requirements, and operational standards.
• Identify process gaps and implement improvements to enhance operational efficiency and driver experience.
• Monitor onboarding performance, analyze trends and issues, and recommend actionable solutions.
• Handle operational escalations and compliance‑related concerns in a timely and professional manner.
• Collaborate with cross‑functional teams including Driver Management, Marketing, Product Development, Special Projects, and Offsite Operations to support business initiatives.
• Coach and develop team members through regular feedback, performance management, and training.
• Prepare reports and operational insights to support management decisions and business growth.

Qualifications

• Proven experience in people management and handling operational teams.
• Strong background in compliance, process improvement, quality control, or risk management is highly preferred.
• Excellent organizational and problem‑solving skills with strong attention to detail.
• Ability to work in a fast‑paced, high‑volume operational environment.
• Proficient in Google Workspace or Microsoft Office applications.
• Experience in onboarding operations, document verification, or regulatory compliance is an advantage.

What We’re Looking For

• Strong sense of ownership and accountability
• Process‑oriented and highly organized
• Decisive and solutions‑driven leader
• High level of integrity and professionalism
• Adaptable and proactive in managing operational challenges
• Passion for building efficient systems and improving customer/driver experience

Why Join Us

At JoyRide, you’ll have the opportunity to help shape and scale operations within one of the country’s leading mobility platforms. You’ll work with dynamic teams, drive meaningful operational improvements, and contribute directly to enhancing the driver‑partner experience.