Operations Supervisor

GSM - Xanh SM; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

GSM - Xanh SM is seeking an Operations Supervisor in Manila to oversee daily operations of the taxi service. The role includes supervising fleet deployment, ensuring regulatory compliance, and enhancing passenger experience. Candidates should have a Bachelor's degree and at least 4 years of relevant experience in transportation or logistics, including supervisory experience. Strong leadership, problem-solving, and communication skills are essential. The company values efficiency and excellence in service delivery.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Transportation Management, or related field (preferred).
• At least 4 years of experience in transportation or logistics, with 1+ year in a supervisory role.
• Strong knowledge of local transportation regulations and driver compliance.
• Proficiency in leadership and motivating teams.

Responsibilities

• Supervise daily taxi operations, including fleet deployment and dispatch scheduling.
• Ensure adequate driver coverage and manage shift schedules.
• Monitor vehicle conditions and coordinate with maintenance for inspections.
• Track key operational KPIs such as trip completions and customer satisfaction.
• Handle incident reports and ensure timely resolution of passenger complaints.

Skills

Leadership skills

Problem-solving

Communication

Organizational skills

Team management

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

Google Workspace

Job description

Job Summary

The Operations Supervisor is responsible for overseeing the day‑to‑day operations of the taxi service, ensuring smooth dispatching, driver compliance, and optimal service delivery. This role ensures that the fleet, drivers, and customer service teams work efficiently to meet company goals, provide excellent passenger experience, and maintain regulatory compliance.

Key Responsibilities

• Supervise daily taxi operations, including fleet deployment, dispatch scheduling, and route monitoring.
• Ensure adequate driver coverage to meet demand, including managing shift schedules and attendance.
• Monitor vehicle conditions and coordinate with the maintenance team for repairs, inspections, and preventive servicing.
• Track and analyze key operational KPIs such as trip completions, wait times, and customer satisfaction.
• Handle incident reports, passenger complaints, and driver concerns, ensuring timely resolution.
• Enforce company policies, local government transport regulations, and safety protocols.
• Conduct regular meetings with drivers and staff to relay updates, performance targets, and operational changes.
• Prepare and submit daily, weekly, and monthly reports on operations performance to management.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Transportation Management, or related field (preferred).
• At least 24 years of experience in transportation, logistics, or taxi/ride‑hailing operations, with 1+ year in a supervisory role.
• Knowledge of local transportation regulations, driver compliance requirements, and traffic management.
• Strong leadership and team management skills with the ability to motivate and discipline staff.
• Excellent problem‑solving, organizational, and communication skills.
• Proficiency in MS Office/Google Workspace; familiarity with dispatch software or fleet tracking systems is a plus.
• Willing to work in a fast‑paced, shift‑based environment (including weekends and holidays as needed).