Operations Supervisor

2GO Group; Carmen; On-site; PHP 400,000 - 650,000; Full time

Benefits offered by this job

Competitive compensation

Health and wellness programs

Paid time off

Travel perks

Job summary

2GO Group is seeking an Operations Supervisor to ensure service excellence and compliance with established processes. You will lead a team, train, coach, and supervise subordinates while driving efficiency and cost reductions to support business objectives.

Key responsibilities include performance reporting, staffing management for on-site and off-site processing, and cross-department collaboration to raise service quality and output. Bachelor's degree and 3 years in related fields are required.

Qualifications

• Bachelor's degree required in a related field.
• Minimum 3 years of experience in operations, supply chain or logistics.
• Strong leadership, performance management and data analysis skills.
• Experience with process improvement and cost optimization.

Responsibilities

• Lead performance reporting and compliance monitoring.
• Oversee workflow and staffing for on-site and off-site ops.
• Coach and supervise subordinates to achieve standards.
• Identify opportunities to improve efficiency and reduce costs.
• Collaborate across departments to improve metrics.

Skills

Leadership

Managing Performance

Leading Others

Resilience

Growth Mindset

Data Analysis

Project Management

Workforce Planning

Education

Bachelor's Degree

Supply Chain

Logistics

Management

Engineering

Job description

Job Description:

Here’s the difference you’ll make

In this role, you’ll ensure operational excellence by staying up to date with customer requirements and leading your team’s compliance with established processes and standards. You’ll train, coach, and supervise immediate subordinates while promoting consistent performance and accountability. By identifying opportunities to improve efficiency and reduce operational costs, you’ll help strengthen service quality, optimize resources, and support the organization’s overall business objectives.

What you’ll do

• Performance Reporting & Compliance Monitoring
• Prepare regular operational reports and conduct self-audits to evaluate processes in line with customer requirements and Service Level Agreements.
• Workflow & Staffing Management
• Oversee workflows and staffing for on-site and off-site processing operations to ensure efficient manpower utilization and high-quality output in accordance with Operations Bulletins.
• Process Improvement & Team Collaboration
• Implement strategies to improve departmental metrics and overall performance.
• Address process control issues, correct operational malfunctions, and foster strong cooperation within and across departments.
• Cost & Resource Optimization
• Analyze operational opportunities and recommend improvements to manpower and supply efficiency.
• Support cost-reduction initiatives in line with budget objectives .

You’ll thrive in this role if you

Educational Background

• Bachelor's Degree
• Supply Chain, Logistics, Management, Business Adminstration , Engineering

Professional Experience

• 3 Years

Competencies, Skills, Knowledge And Abilities

• Leadership Competencies
• Managing Performance
• Leading Others
• Resilience
• Growth Mindset
• Technical Competencies
• Project Management
• Workforce Planning
• Data Analysis

What’s In It for You at 2GO?

• Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.
• Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.
• Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground.
• Be recognized and feel valued at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks , Day 1 access to health and wellness programs and paid time off designed to support your well-being.