Account Management Supervisor

2GO Group; Parañaque; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Competitive compensation & allowances

Performance & sales incentives

Travel perks

Day 1 access to health and wellness programs

Paid time off

Health and wellness

Paid time off

Job summary

A logistics and supply chain company in Metro Manila is seeking a skilled Account Management Supervisor. This role involves overseeing specialists, ensuring timely shipment closures, and preparing key performance reports. Ideal candidates will possess a Bachelor's degree and at least 2 years of related experience, along with strong leadership and technical skills. The position offers competitive compensation, professional development, and a collaborative work environment.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Minimum 2 years of professional experience in account management.
• Proficient in MS Office and data analysis.
• Proficient in MS Office and data analysis.

Responsibilities

• Supervise Account Management Specialists and oversee their duties.
• Monitor shipments and ensure timely closure of transactions.
• Prepare delivery performance reports and manage pending transactions.
• Coordinate with departments on discrepancies and issues.
• Respond to client inquiries and manage escalation emails.
• Prepare admin reports (KPIs, accruals, volumes, revenue).
• Attend business reviews with clients.

Skills

Leadership Competencies

Business Acumen

Communication

Planning, Prioritizing and Maintaining Focus

Technical Competencies

Time management

Excellent in MS Office

Data Analysis

Presentation skills

Others

Education

Bachelor’s Degree

Supply Chain, Logistics, Management, or Business Administration

Tools

MS Office

Job description

Here's the difference you'll make

You’ll be r esponsible for day-to-day supervision, assigning, and reviewing the work of A ccount M anagement S pecialist. You will o versee and assist account management specialists in the performance of their job duties such as responding to customer inquiries, shipment monitoring, and resolving issues or complaints. Handles difficult, complex or sensitive account problems and delinquency issues; coordinates other account management daily activities and a variety of tasks relative to assigned area of responsibilit y .

What you'll do

• Monitors all shipments and ensure to close all the shipments on or before 15th of the month.
• Prepares the delivery performance per account every 20th of the following month.
• Compiles the year-to-date volume and revenue of all the handled accounts.
• Monitors all the unsettled/pending shipments and give the final recommendation to close those transactions.
• Monitors outbound, inbound cargo, pending cargo and problematic cargo.
• Monitors Incident Report sending for those issues with discrepancies during the delivery.
• Coordinates to the involve departments and/or branches the discrepancy reported during the delivery or any discrepancy reported per account for proper and final dispositions
• Responds to the email escalation form other departments and branches regarding the cargo inquiries under the handled accounts.
• Prepares presentation material for business review with the client and attend coordination
• Coordinates with clients regarding the pending and problematic transactions.
• Ensures claims related issue are properly reported and coordinated to claims team
• Attends the Business review with the clients, Monthly Meeting and/or Emergency Meeting with the clients.
• Prepares the admin reports, such as team KPI, Accruals, Dated Monthly Volume and Revenue, and Delivery Performance.
• Conducts internal meeting with the Account Representative to discuss and resolve the recurring issues and any changes on the process for the guidance.
• Monitors Subcon manpower productivity and validates Manpower Monthly Billing.
• Prepares Master Operating Procedure (MOP) for new accounts and updates the MOP per year for exisiting accounts.

You’ll thrive in this role if you

Educational Background

• Bachelor’s Degree
• Supply Chain, Logistics, Management, Business Administration

Professional Experience

• 2 years

Competencies, Skills, Knowledge And Abilities

• Leadership Competencies
• Business Acumen
• Communication
• Planning, Prioritizing and Maintaining Focus
• Technical Competencies
• Time management
• Excellent in MS Office
• Data Analysis
• Others
• Presentation skills

License / Certificate Required

• N/A

What’s In It for You at 2GO?

Own results that drive growth . You are trusted to build relationships, win business, and shape outcomes that grow the company.

Grow with strong support . You thrive in a collaborative culture that invests in your capability, confidence, and career.

Excel through impact . You are empowered to innovate, deliver value-driven solutions, and exceed customer expectations.

Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation & allowances, performance & sales incentives, travel p erks , Day 1 access to health and wellness programs and paid time off designed to support your well-being.