Operations & Process Excellence Leader

Xerox Philippines; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Xerox Philippines is seeking an Operations Leader to drive execution, continuous improvement and strategic projects. You will oversee KPI governance, day-to-day order management, and escalations while supporting teams across functions to meet customer requirements.

The role emphasizes process improvements, data-driven decision making, and developing talent within a collaborative environment in the Philippines.

Qualifications

• College degree; minimum 2 years of management experience in IT-enabled environments.
• Experience defining performance metrics and governance.
• Strong leadership, communication and problem-solving skills.

Responsibilities

• Define and monitor performance metrics and governance for customer requirements.
• Manage day-to-day work order management and escalate issues as needed.
• Lead process improvement initiatives with cross-functional teams.
• Coach and develop staff; ensure safety and compliance.

Skills

Leadership

Process Improvement

Data Analysis

Education

Bachelor's degree in IT/Management

Job description

Xerox Philippines is seeking an Operations Leader to drive execution, continuous improvement and strategic projects. You will oversee KPI governance, day-to-day order management, and escalations while supporting teams across functions to meet customer requirements.

The role emphasizes process improvements, data-driven decision making, and developing talent within a collaborative environment in the Philippines.