Operations Lead — Process Excellence & Training

Xerox Corporation; Cebu City; Sur place; PHP 960 000 - 1 920 000; Plein temps

Résumé du poste

Xerox Holdings Corporation invites applications for an Operations Lead role in Cebu City. The position entails directing core function/shift operations, providing expert consultations, and mentoring teams to achieve performance and quality objectives.

The role involves partnering with IT, process analysts, and managers to drive governance, continuous improvements, and effective escalation management across global stakeholders. Strong analytical and communications skills are essential.

Qualifications

• BA/BS degree in Business Management, Engineering, Computer Science, IT or equivalent.
• Master's degree in business administration is a plus.

Responsabilités

• Act as the Operations Lead on core function/shift/geography assigned.
• Provide consultations to internal or external teams requiring technical/process/expertise.
• Provide supervisory floor support to operations and assist the operations manager.
• Collaborate with other leads, project managers and stakeholders to align objectives.
• Conduct Root Cause Analysis for escalations and issues.
• Be the primary escalation contact for the operations managers with stakeholders.
• Identify chronic process and system issues and coordinate with Process Analyst for resolution.
• Coordinate with Tech Ops, Business Applications Support and IT/EBA for timely delivery.
• Support governance to ensure process adherence and business controls.
• Perform quality audits and metrics tracking for process rollouts.
• Conduct user acceptance tests for process changes.

Connaissances

MS Office

Hyper automation

Analytical skills

Communication

Multitasking

Interpersonal skills

Formation

BA/BS in Business/Engineering/CS/IT

MBA preferred

Outils

ERP systems

Description du poste

Xerox Holdings Corporation invites applications for an Operations Lead role in Cebu City. The position entails directing core function/shift operations, providing expert consultations, and mentoring teams to achieve performance and quality objectives.

The role involves partnering with IT, process analysts, and managers to drive governance, continuous improvements, and effective escalation management across global stakeholders. Strong analytical and communications skills are essential.