IT Operations Leader: Delivery, Improvement & Strategy

Xerox Philippines; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Xerox Philippines is seeking an experienced operations leader to define performance metrics, manage day-to-day order activities, and drive continuous improvement across the team. The role focuses on governance, escalation resolution, and collaboration with process teams to deliver high-quality services.

The successful candidate will guide KPI reporting, develop staff, and support strategic initiatives, including UAT participation and adoption of new projects, while maintaining strong customer

Qualifications

• College degree required with strong people management experience.
• Minimum 2 years of management experience in an IT-enabled environment.
• Proven ability to lead teams and manage performance metrics.

Responsibilities

• Define and monitor performance metrics and governance.
• Manage day-to-day work order management activities.
• Resolve customer and partner escalations promptly.
• Oversee KPI governance and reporting to stakeholders.
• Lead process improvement initiatives with the process team.
• Coach and develop team members and foster organizational learning.
• Support adoption of new strategic projects and conduct UAT as needed.
• Provide training and manage stretch assignments as required.

Skills

Leadership

Strategic thinking

Teamwork

Performance management

Process improvement

Analytical thinking

Education

College degree

Job description

Xerox Philippines is seeking an experienced operations leader to define performance metrics, manage day-to-day order activities, and drive continuous improvement across the team. The role focuses on governance, escalation resolution, and collaboration with process teams to deliver high-quality services.

The successful candidate will guide KPI reporting, develop staff, and support strategic initiatives, including UAT participation and adoption of new projects, while maintaining strong customer