Operations Planning Control and Analytics Officer

SM Supermalls; Pasay; On-site; PHP 391,000 - 580,000; Full time

Job summary

SM Supermalls is seeking an Operations Planning, Control, and Analytics Officer to document policies and procedures for mall operations and to implement new systems in support of these policies.

The role involves coordinating with stakeholders, observing real-time operations, gathering data, and driving process improvements through project charters, plans, and schedules. It also reviews mall hours and mall events to ensure policy alignment.

Qualifications

• At least 1 year of technical documentation experience.
• Graduated with a 4-year degree in Industrial Engineering, Business Management, or related field.
• Certified Industrial Engineer or Lean Six Sigma is advantageous.
• Strong communication, analytical, problem-solving, process mapping, and project management skills.

Responsibilities

• Create and update operating mall policies and procedures by coordinating with stakeholders.
• Observe real-time mall operations to determine optimal methods and gather data to support recommendations.
• Develop process improvement initiatives with interviews, benchmarking, and requirement gathering.
• Prepare project charters, plans, and schedules; manage related tasks to move projects forward.
• Set the annual three-day mall scheduling and review sales events against policies.

Skills

communication

analytical

problem solving

process mapping

project management

Education

Industrial Engineering

Business Management

Lean Six Sigma (certified)

Job description

The Operations Planning, Control, and Analytics Officer is responsible for creating the technical documentation of policies and procedures for operating malls and implementing new systems to support these policies and procedures.

DUTIES & RESPONSIBILITIES

Create and update policies and procedures for operating malls by:

• Coordinating with relevant stakeholders
• Observing real-time operations to assess ideal methods
• Gathering data to validate recommendations
• Applying process improvement practices

Develop process improvement and workflow projects by:

• Conducting interviews, immersions, and special studies
• Researching and benchmarking
• Gathering business requirements and related information
• Creating a project charter, plan, and schedule. o Performing other tasks necessary to move and complete the project

Set the yearly 3-day schedule of the malls

Review the mall-initiated sale events against the policy and already scheduled sale events

Review the mall operating hours during holidays e.g. Holy Week, November 1st, Christmas Holidays, etc.

EXPERIENCE & EDUCATIONAL REQUIREMENTS

• With at least one (1) year of technical documentation experience
• Graduate of 4-year degree course: Industrial Engineering, Business Management, or any related course
• Certified Industrial Engineer or Lean Six Sigma is an advantage
• Required skills: communication, analytical, problem solving, process and information mapping, and project management

WORK LOCATION

• Candidates must be willing to be assigned at the Head Office - MOA Square, Pasay City.