Mall Operations Planning & Analytics Lead

SM Supermalls; Pasay; On-site; PHP 391,000 - 580,000; Full time

Job summary

SM Supermalls is seeking an Operations Planning, Control, and Analytics Officer to document policies and procedures for mall operations and to implement new systems in support of these policies.

The role involves coordinating with stakeholders, observing real-time operations, gathering data, and driving process improvements through project charters, plans, and schedules. It also reviews mall hours and mall events to ensure policy alignment.

Qualifications

• At least 1 year of technical documentation experience.
• Graduated with a 4-year degree in Industrial Engineering, Business Management, or related field.
• Certified Industrial Engineer or Lean Six Sigma is advantageous.
• Strong communication, analytical, problem-solving, process mapping, and project management skills.

Responsibilities

• Create and update operating mall policies and procedures by coordinating with stakeholders.
• Observe real-time mall operations to determine optimal methods and gather data to support recommendations.
• Develop process improvement initiatives with interviews, benchmarking, and requirement gathering.
• Prepare project charters, plans, and schedules; manage related tasks to move projects forward.
• Set the annual three-day mall scheduling and review sales events against policies.

Skills

communication

analytical

problem solving

process mapping

project management

Education

Industrial Engineering

Business Management

Lean Six Sigma (certified)

Job description

SM Supermalls is seeking an Operations Planning, Control, and Analytics Officer to document policies and procedures for mall operations and to implement new systems in support of these policies.

The role involves coordinating with stakeholders, observing real-time operations, gathering data, and driving process improvements through project charters, plans, and schedules. It also reviews mall hours and mall events to ensure policy alignment.