Business Process Manager

SM Supermalls; Pasay; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

SM Supermalls is seeking a Business Process Manager to lead strategic process initiatives and drive improvements across mall operations in Pasay City. The role focuses on implementing standardized processes, maintaining documentation, and ensuring SLA attainment with governance and audit compliance.

The ideal candidate has a strong background in Project Management, Business Analysis, and Quality Assurance, plus the ability to mentor analysts and collaborate with tenants and corporate teams to

Qualifications

• Bachelor’s degree in a related field is required.
• At least 10 years in Project Management, Business Analysis, and QA.
• Strong analytical and creative problem-solving abilities.
• Ability to work independently or in a team environment.
• Excellent organizational and time management skills.

Responsibilities

• Lead strategic business processes and improvement initiatives aligned with management goals.
• Implement the OE Framework across mall operations and ensure SOP/documentation standards.
• Drive SLA achievement for standardized processes and maintain dashboards/reports.
• Ensure compliance with internal and external audit requirements.
• Mentor Process Analysts and partner with tenants and corporate teams to drive change.
• Facilitate workshops and present updates to OE Lead and stakeholders.

Skills

Project Management

Business Analysis

Quality Assurance

Independent Work

Time Management

Education

Bachelor’s Degree

Job description

Business Process Manager leads the strategic business process, reviews and improvement initiatives, and delivers innovative software development products aligned with management’s goals and direction.

Responsibilities

• Implement the OE Framework across mall operations.
• Ensure the deployment and maintenance of standardized process documentation (SOPs, Work Instructions, RACIs).
• Drive achievement of SLAs for all standardized processes.
• Ensure compliance with internal and external audit requirements.
• Identify and elevate process risks and issues to the OE Lead.
• Manage and mentor Process Analysts, fostering skill development and performance.
• Partner with Tenants, Mall Operations, and Corporate Teams to ensure alignment of process improvements with business goals.
• Facilitate workshops, meetings, and feedback sessions to gather insights and drive change.
• Prepare and present process improvement updates to the OE Lead and relevant stakeholders.
• Maintain dashboards and reports to track progress, risks, and outcomes.

Qualifications

• Bachelor’s Degree in Industrial Engineering, Management Engineering, Service Engineering, Computer Science, Information Technology, Economics or any related course
• At least 10 years of experience related to Project Management, Business Analysis, and Quality Assurance
• Analytical and creative problem-solving skills
• Ability to work independently or with a team
• Organizational and time management skills
• Willing to work in MOA Square, Pasay City