OPERATIONS OFFICER

Bank of the Philippine Islands (BPI); Cebu City; On-site; PHP 420,000 - 620,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an Operations Officer to ensure efficient, accurate, and compliant delivery of operational services. You will manage day-to-day operations, support business objectives, and drive improvements.

The role focuses on monitoring service levels, mitigating risks, and coordinating with stakeholders to deliver high-quality outcomes. Strong leadership and collaboration are essential.

Qualifications

• Bachelor’s degree in a business, finance, accounting, technology, or related field.
• Relevant experience in banking operations, financial services, risk management, or related operational functions.
• Knowledge of banking operations, risk management, internal controls, and regulatory compliance.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Experience in process improvement, project management, and operational excellence.
• Proven leadership, coaching, and decision-making capabilities.
• Ability to manage complex issues, client escalations, and regulatory requirements while balancing business and customer needs.

Responsibilities

• Delivers accurate, timely, and high-quality operational services and support.
• Monitors service levels, productivity, quality standards, and operational performance.
• Manages operational processes, transactions, systems, resources, and projects.
• Resolves client inquiries, complaints, escalations, and operational issues.
• Ensures compliance with policies, regulations, and internal controls.
• Identifies and implements process improvements, automation, and operational enhancements.
• Mitigates operational, financial, and compliance risks.
• Coordinates with stakeholders and cross-functional teams to support business goals.
• Analyzes issues and recommends solutions to improve efficiency and service delivery.
• Leads, coaches, and develops team members to drive high performance.

Skills

Analytical thinking

Problem solving

Stakeholder management

Communication skills

Project management

Leadership

Education

Bachelor’s degree in business/finance/tech or related field

Job description

The Operations Officer is responsible for ensuringthe efficient, accurate, and compliant delivery of operational services,managing day-to-day operations, driving process improvements, mitigating risks,and supporting business objectives.

Responsibilities

• Deliversaccurate, timely, and high-quality operational services and support.
• Monitorsservice levels, productivity, quality standards, and operationalperformance.
• Managesoperational processes, transactions, systems, resources, and projects.
• Resolvesclient inquiries, complaints, escalations, and operational issues.
• Ensurescompliance with policies, regulations, and internal controls.
• Identifiesand implements process improvements, automation, and operationalenhancements.
• Mitigatesoperational, financial, and compliance risks.
• Coordinateswith stakeholders and cross-functional teams to support business goals.
• Analyzesissues and recommends solutions to improve efficiency and servicedelivery.
• Leads,coaches, and develops team members to drive high performance.

Qualifications

• Bachelor’sdegree in a business, finance, accounting, technology, or related field.
• Relevantexperience in banking operations, financial services, risk management, orrelated operational functions.
• Knowledgeof banking operations, risk management, internal controls, and regulatorycompliance.
• Stronganalytical, problem-solving, communication, and stakeholder managementskills.
• Experiencein process improvement, project management, and operational excellence.
• Provenleadership, coaching, and decision-making capabilities.
• Abilityto manage complex issues, client escalations, and regulatory requirementswhile balancing business and customer needs.