OPERATIONS ASSOCIATE

Bank of the Philippine Islands (BPI); Cebu City; On-site; PHP 180,000 - 260,000; Full time

Job summary

The Bank of the Philippine Islands (BPI) is seeking an Operations Staff to handle processing of transactions, reconciliations, and related operational tasks while ensuring accuracy and timeliness. The role emphasizes compliance with controls and risk requirements, supporting process improvements, and maintaining audit trails.

The ideal candidate has a relevant degree and strong attention to detail, analytical and time management skills, and the ability to collaborate with multiple stakeholders

Qualifications

• Bachelor’s degree in a related field.
• Basic knowledge of banking operations, risk and control concepts, and regulatory requirements.
• Proficiency in Microsoft Office and relevant operational systems.
• Strong attention to detail, analytical, problem-solving, communication, and time management skills.
• Ability to perform accurately, manage multiple tasks, meet deadlines, and collaborate with stakeholders.

Responsibilities

• Processes transactions, requests, reconciliations, reports, and operational activities within prescribed service standards.
• Ensures accuracy, completeness, and timeliness of outputs and records.
• Prepares and maintains operational documents, reports, files, and audit trails.
• Complies with policies, procedures, controls, and regulatory requirements.
• Identifies, investigates, and escalates operational issues, discrepancies, and exceptions.
• Coordinates with stakeholders to support operational requirements and resolve inquiries.
• Supports process improvements, automation initiatives, and business continuity activities.
• Promotes accountability, collaboration, and continuous learning.

Skills

Attention to detail

Analytical thinking

Problem solving

Communication skills

Time management

Education

Bachelor’s degree in Accountancy, Finance, Economics, Management, Business Administration, Information Technology, or a related field

Tools

Microsoft Office

Operational systems

Job description

The Operations Staff is responsible for processingoperational transactions and support activities while ensuring accuracy,timeliness, compliance, and service quality.

Responsibilities:

• Processestransactions, requests, reconciliations, reports, and operationalactivities within prescribed service standards.
• Ensuresthe accuracy, completeness, and timeliness of operational outputs andrecords.
• Preparesand maintains operational documents, reports, files, and audit trails.
• Complieswith policies, procedures, controls, and regulatory requirements.
• Identifies,investigates, and escalates operational issues, discrepancies, andexceptions.
• Coordinateswith stakeholders to support operational requirements and resolveinquiries.
• Supportsprocess improvements, automation initiatives, and business continuityactivities.
• Promotesaccountability, collaboration, and continuous learning.

Qualifications:

• Bachelor’sdegree in Accountancy, Finance, Economics, Management, BusinessAdministration, Information Technology, or a related field.
• Basicknowledge of banking operations, risk and control concepts, and regulatoryrequirements.
• Proficiencyin Microsoft Office and relevant operational systems.
• Strongattention to detail, analytical, problem-solving, communication, and timemanagement skills.
• Abilityto perform accurately, manage multiple tasks, meet deadlines, andcollaborate effectively with stakeholders.