Head of Banking Operations

Business Process Outsourcing International, Inc.

Cebu City

On-site

PHP 1,200,000 - 1,800,000

Full time

9 days ago

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Business Process Outsourcing International, Inc. in Cebu City, Philippines seeks a Head of Banking Operations to lead banking support functions and ensure compliant, efficient delivery of daily activities.

You will supervise teams, strengthen controls, oversee transaction processing, and collaborate with Risk, Compliance, Internal Audit, Finance, and IT to address operational concerns and drive process improvements.

Qualifications

Bachelor's degree in Banking, Finance, Business Administration, Management, Accounting, or a related discipline.
Substantial banking industry experience required.
8–10 years of relevant banking operations experience, preferably with leadership experience.
Experience managing banking operations teams and multiple functions.
Strong understanding of banking processes, risk, internal controls, and regulatory compliance.
Working knowledge of BSP regulations and banking industry standards.
Ability to analyze operational issues and develop practical solutions.
Excellent leadership, communication, decision-making, and organizational skills.
Proficiency in Microsoft Office and relevant banking/financial systems.

Responsibilities

Direct the overall delivery of banking operational functions, ensuring smooth and timely execution of daily activities.
Establish and enhance operational procedures, workflows, service standards, and control mechanisms.
Ensure banking processes are aligned with BSP regulations, regulatory requirements, and internal policies.
Set operational performance objectives and regularly assess productivity, service quality, turnaround times, and KPIs.
Review processes to identify gaps, control weaknesses, and improvement opportunities.
Implement initiatives to improve efficiency, reduce risks, and enhance service delivery.
Manage and develop operations personnel through coaching, performance monitoring, training, and succession planning.
Oversee transaction processing, account servicing, payment activities, reconciliations, and other critical banking processes.
Coordinate with Risk, Compliance, Internal Audit, Finance, IT, and other units to address concerns and implement corrective measures.
Audit readiness: serve as a key contact during internal and external audits and ensure findings are addressed timely.
Establish risk mitigation measures, controls, and monitoring mechanisms.
Maintain business continuity plans and periodic reviews.
Analyze operational data to identify trends and opportunities for improvement.
Present updates and recommendations to senior management.
Promote technology and automation to streamline processes.
Escalate and resolve customer and internal service issues; ensure governance and segregation of duties.

Skills

Banking operations

Leadership

Regulatory compliance

Operational risk management

Process optimization

Stakeholder management

Analytical thinking

Team development

Communication

MS Office

Education

Bachelor's degree in Banking/Finance/Business Administration

Tools

Microsoft Office

Job description

HEAD OF BANKING OPERATIONS

Position Overview

The Head of Banking Operations will provide strategic and operational leadership across the organization’s banking support functions. This position is responsible for ensuring that operational activities are delivered efficiently, accurately, securely, and in accordance with established policies and regulatory standards.

The successful candidate will have a strong background in banking operations and demonstrated experience leading teams, strengthening operational controls, managing risks, and improving processes within a financial institution.

Major Duties and Responsibilities

Direct the overall delivery of banking operational functions, ensuring smooth and timely execution of daily activities.
Establish and enhance operational procedures, workflows, service standards, and control mechanisms.
Ensure banking processes are aligned with applicable BSP regulations, regulatory requirements, and internal policies.
Set operational performance objectives and regularly assess productivity, service quality, turnaround times, and key performance indicators.
Review existing processes to identify operational gaps, control weaknesses, and opportunities for improvement.
Implement initiatives that improve efficiency, reduce operational risks, and enhance service delivery.
Manage and develop operations personnel through coaching, performance monitoring, training, and succession planning.
Oversee transaction processing, account servicing, payment activities, reconciliations, and other critical banking processes.
Coordinate with Risk, Compliance, Internal Audit, Finance, IT, and other business units to address operational concerns and implement corrective measures.
Serve as a key contact during internal and external audits and ensure that identified findings are addressed within agreed timelines.
Establish appropriate operational risk mitigation measures, controls, and monitoring mechanisms.
Ensure appropriate business continuity and operational contingency plans are maintained and periodically reviewed.
Analyze operational data and management reports to identify trends, issues, and opportunities for improvement.
Present operational performance updates, significant risks, and improvement recommendations to senior management.
Promote the use of technology and automation to streamline processes and improve operational efficiency.
Ensure customer and internal service issues are appropriately escalated, investigated, and resolved.
Maintain strong governance over operational processes and ensure adequate segregation of duties and controls.
Support strategic projects and other initiatives assigned by senior leadership.

Minimum Qualifications

Bachelor’s degree in Banking, Finance, Business Administration, Management, Accounting, or a related discipline.
Substantial experience within the banking industry is required.
At least 8–10 years of relevant banking operations experience, preferably with several years in a managerial or leadership position.
Demonstrated experience managing banking operations teams and multiple operational functions.
Strong understanding of banking processes, operational risk, internal controls, and regulatory compliance.
Working knowledge of BSP regulations and banking industry standards.
Strong ability to analyze operational issues and develop practical solutions.
Excellent leadership, communication, decision-making, and organizational skills.
Proficiency in Microsoft Office and relevant banking or financial systems.