Operations Manager

Icarus Fast One; Quezon City; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

A logistics firm in Quezon City is seeking an experienced Operations Manager to oversee daily operations and ensure efficiency across teams. The ideal candidate will develop strategies, coordinate with departments, and manage budgets while maintaining high standards of service quality. Ideal qualifications include a Bachelor's degree in a relevant field and 3-5 years’ experience in operations management. This role is key to driving continuous improvement and ensuring customer satisfaction.

Qualifications

• 3-5 years of experience in an operations management role.
• Experience in a trading or logistics environment.
• Familiarity with cashless payment systems and related technologies.

Responsibilities

• Develop and implement operational strategies and policies.
• Oversee the entire operation process, ensuring compliance.
• Monitor staff performance and implement improvements.
• Coordinate with other departments for seamless operations.
• Supervise, train, and mentor team members.
• Analyze operational data and provide productivity reports.
• Manage budgets and resources for cost efficiency.
• Ensure high service and product quality standards.
• Resolve operational issues timely.
• Drive continuous improvement initiatives.

Skills

Leadership

Operations planning

Logistics knowledge

Analytical skills

Cashless payment systems

Education

Bachelor's degree in Operations Management or Business Administration

Job description

Job Title: Operations Manager

Job Summary: The Operations Manager is responsible for overseeing the daily operations of a company or specific departments within the organization. They ensure that all operational activities run smoothly, efficiently, and cost-effectively. This includes managing teams, optimizing processes, maintaining high standards of quality, and ensuring customer satisfaction.

Key Responsibilities

• Develop and implement operational strategies, processes, and policies to achieve company objectives.
• Oversee and manage the entire operation process, ensuring compliance with company standards and safety regulations.
• Monitor and evaluate the performance of staff and implement improvements when necessary.
• Coordinate with other departments (e.g., HR, logistics, sales) to ensure seamless operations.
• Supervise, train, and mentor team members, ensuring they meet performance standards.
• Analyze operational data and provide reports on productivity, quality, and other key performance indicators (KPIs).
• Manage budgets and resources, ensuring optimal cost efficiency.
• Ensure customer satisfaction by maintaining high service and product quality standards.
• Resolve operational issues and bottlenecks in a timely manner.
• Drive continuous improvement initiatives through innovation and process optimization.

Required Skills

• Strong leadership and people management skills.
• Experience in operations planning, scheduling, and workflow optimization.
• Knowledge of logistics, supply chain management, and inventory control.
• Strong understanding of cashless payment systems and their integration into daily operations.
• Analytical skills for monitoring performance metrics and improving operational processes.

Qualifications

• Bachelor's degree in Operations Management, Business Administration, or related field.
• 3-5 years of experience in an operations management role.
• Experience in a trading or logistics environment.
• Familiarity with cashless payment systems and related technologies.