OPERATIONS OFFICER

JCPremiere Business International Inc.; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

JCPremiere Business International Inc. is seeking an Operations Officer to oversee day-to-day operations of local and international store branches. The ideal candidate will ensure consistency in company standards and operational efficiency across all locations.

The role involves supporting store openings and monitoring performance across branches, while also coordinating with international leaders and analyzing operational KPIs. Candidates should hold a relevant Bachelor's degree and have at least 5 years of operations experience.

Qualifications

• 5+ years of operations experience, preferably in multi-branch or international retail operations.
• Experience coordinating with overseas branches or cross-cultural teams is a strong advantage.
• Willingness to work flexible hours to support international operations.

Responsibilities

• Monitor and support daily operations of local and international store branches.
• Ensure consistent implementation of company policies and operational standards.
• Coordinate with international branch leaders for operational alignment.

Skills

Analytical skills

Reporting skills

Stakeholder management

Education

Bachelor's Degree in Business Administration or related field

Job description

The Operations Officer supports and oversees day-to-day operations of local and international store branches, ensuring consistent execution of company standards, operational efficiency, and compliance across all locations. The role focuses on multi-branch coordination, performance monitoring, process standardization, and cross-border operational alignment.

Key Responsibilities

• Monitor and support daily operations of local and international store branches
• Ensure consistent implementation of company policies, SOPs, and operational standards across all locations
• Coordinate with international branch leaders to align operational practices, reporting, and performance expectations
• Support store openings, expansions, and operational rollouts for international branches
• Track and analyze operational KPIs including sales performance, productivity, service levels, and compliance for local and international branches
• Prepare consolidated operational reports for management, including cross-country performance comparisons
• Assist in identifying operational risks and improvement opportunities across markets
• Ensure compliance with internal controls, company policies, and applicable local regulations in each operating country
• Support internal audits, operational reviews, and compliance checks for international operations
• Monitor implementation of corrective and preventive actions across branches
• Assist in developing, documenting, and updating SOPs to ensure standardized operations across countries
• Recommend and support process improvements to enhance efficiency, cost control, and service quality

Qualifications

• Bachelors Degree in Business Administration, Management, Operations Management, Industrial Engineering, HR, or related field
• At least 35 years of operations experience, preferably in multi-branch or international retail operations
• Experience coordinating with overseas branches or cross-cultural teams is a strong advantage
• Strong analytical, reporting, and stakeholder management skills
• Willingness to work flexible hours to support international operations