Operations Head - With Bank Experience

Business Process Outsourcing International, Inc.; Cebu City; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Business Process Outsourcing International, Inc. in Cebu City is seeking an experienced Operations Head to lead day-to-day banking operations and drive compliance, risk management, and process improvements.

You will manage multi-functional teams and coordinate across Risk, Compliance, Finance, Audit and IT to optimize performance. The ideal candidate has extensive banking industry background with strong leadership, analytics, and stakeholder management skills, delivering compliant, efficient

Qualifications

• Bachelor's degree in business administration, finance, banking, management, or related field.
• Significant banking industry experience required.
• 8-10+ years in progressive banking operations with leadership exposure.
• Proven experience managing teams and complex operational processes.
• Strong knowledge of banking operations, regulatory compliance, risk management and internal controls.

Responsibilities

• Oversee day-to-day banking operations and ensure efficient execution of processes.
• Develop, implement, and improve operational policies, procedures and controls.
• Ensure compliance with banking regulations, internal policies and regulatory requirements.
• Monitor performance, service levels, productivity, and KPIs.
• Lead operations teams with coaching, performance management, and staff development.

Skills

Banking Operations

Leadership

Regulatory Compliance

Risk Management

Process Improvement

Stakeholder Management

Customer Service Excellence

Analytical Thinking

Decision Making

Education

Bachelor's degree in business administration, Finance, Banking, Management, or a related field

Tools

Microsoft Office

Banking/Operations Systems

Job description

OPERATIONS HEAD

Job Summary

We are looking for an experienced Operations Head to lead and oversee the organization's day-to-day operational activities, ensuring efficient processes, strong service delivery, regulatory compliance, and effective team performance.

The ideal candidate should have solid experience working in the banking industry, with a strong understanding of banking operations, risk management, compliance, and customer service. The role requires a strategic and hands-on leader capable of managing multiple operational functions and driving continuous process improvement.

Key Responsibilities

• Oversee and manage the organization’s day-to-day banking operations and ensure smooth and efficient execution of processes.

• Develop, implement, and improve operational policies, procedures, and controls.

• Ensure compliance with banking regulations, internal policies, and regulatory requirements.

• Monitor operational performance, service levels, productivity, and key performance indicators.

• Identify operational risks, gaps, and inefficiencies and implement appropriate corrective actions.

• Lead and manage operations teams, including coaching, performance management, and staff development.

• Ensure accurate and timely processing of banking transactions and operational activities.

• Work closely with Risk, Compliance, Finance, Audit, IT, and other departments to resolve operational issues.

• Oversee internal and external audit requirements and ensure timely resolution of audit findings.

• Develop contingency and business continuity plans to minimize operational disruptions.

• Review and analyze operational reports and provide recommendations to senior management.

• Drive automation, process improvement, and operational efficiency initiatives.

• Ensure high standards of customer service and timely resolution of escalated concerns.

• Establish and maintain strong internal controls to minimize operational and financial risks.

• Prepare regular operational reports and management updates.

• Perform other duties and strategic initiatives as assigned by senior management.

Qualifications

• Bachelor's degree in business administration, Finance, Banking, Management, or a related field.

• Significant experience in the banking industry is required.

• Preferably with 8-10+ years of progressive experience in banking operations, including leadership or managerial experience.

• Proven experience managing teams and overseeing complex operational processes.

• Strong knowledge of banking operations, regulatory compliance, risk management, and internal controls.

• Familiarity with banking policies, procedures, and regulatory requirements.

• Strong analytical, decision-making, and problem-solving skills.

• Excellent leadership and people-management capabilities.

• Strong communication and stakeholder management skills.

• Proficient in Microsoft Office applications and relevant banking/operations systems.

Preferred Background

• Previous experience as an Operations Head, Operations Manager, Branch Operations Manager, or similar senior banking operations role.

• Experience handling transaction processing, branch operations, payments, account servicing, reconciliation, and operational controls.

• Exposure to BSP regulations, internal/external audits, risk management, and compliance.

• Experience managing large teams and multiple operational functions.

Key Competencies

• Banking Operations Management

• Leadership & Team Management

• Risk & Internal Controls

• Regulatory Compliance

• Process Improvement

• Operational Strategy

• Customer Service Excellence

• Financial & Business Acumen

• Decision-Making

• Stakeholder Management