Operations Associate Manager | Quezon City

Asticom Technology Inc; Quezon City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Asticom Technology Inc. is seeking an Operations Associate Manager to support day-to-day management of mall operations and drive efficiency across safety, facilities, and merchant compliance.

You will work with the Operations Manager to align local activities with strategic direction, oversee inspections, reporting, and cost-saving initiatives, and maintain high property presentation for a seamless shopping experience.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, or related field.
• Minimum of three (3) years of proven operations management experience in retail/property.
• Strong communication skills across all levels.
• Experience leading projects, planning, and teams.
• Solid understanding of budgets, cost control, and property performance.
• Proficiency with MS Office and enterprise software such as SAP or Oracle.

Responsibilities

• Support day-to-day operations and align strategy with mall leadership.
• Conduct daily mall inspections to enforce policies and maintain standards.
• Ensure safety, security, sustainability, and facilities management.
• Analyze operational data and prepare regular reports on performance.
• Resolve on-site issues with vendors, merchants, and customers to minimize disruption.

Skills

Communication Skills

Operational Leadership

Business & Financial Acumen

Technical & Software Skills

Education

Bachelor’s degree in Business Administration, Engineering, or a related business/technical field

Tools

MS Office

MS Visio

SAP

Oracle

Job description

About the Role

We are seeking an Operations Associate Manager to support the day-to-day management and overall operational efficiency of our retail property assignment. In this role, you will work closely with the Operations Manager or General Manager to align local mall activities with broader strategic direction, oversee safety and facilities maintenance, monitor merchant compliance, and manage daily property standards to deliver a seamless shopping experience.

Key Responsibilities

Strategic Alignment & Administration

• Assist the Operations Manager or General Manager in communicating and aligning operational strategy and performance goals across the local mall team.

• Support day-to-day administration and operational functions across safety, security, sustainability, and facility management.

Mall Operations & Quality Standards

• Conduct daily mall inspections (opening, mid-shift, and closing) to enforce merchant, customer, and sub-unit compliance with established operating policies and procedures.

• Maintain high property presentation standards through daily checks and periodic preventive maintenance covering cleanliness, lighting, HVAC levels, common areas, restrooms, parking zones, and service areas.

• Swiftly handle and resolve on-site conflicts or disputes involving merchants, visitors, and customers in coordination with security, ensuring zero disruption to mall operations.

Safety, Risk & Sustainability

• Identify, document, and report health and safety risks to management to protect employees, merchants, contractors, and mall patrons.

• Execute cost-saving initiatives and sustainability programs to optimize resources and reduce Direct Operating Expenses (DOES).

Reporting & Analytics

• Collect, analyze, and document statistical data to pinpoint operational issues and propose sound recommendations for process improvements.

• Prepare and submit regular operational reports, including:

  • Summary of Daily Operations Inspection and Monitoring

  • Summary of Cost Savings Initiatives and Sustainability Projects

  • Key Result Area (KRA) setting and tracking for operations staff

• Perform other management-mandated operational duties as required.

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Engineering, or a related business/technical field.

• Experience: Minimum of three (3) years of proven experience in operations management within the retail property, commercial real estate, or shopping mall industries.

• Communication Skills: Strong oral and written communication skills with the ability to handle presentations, negotiations, facilitation, and team training across all organizational levels.

• Operational Leadership: Functional skills in project coordination, planning, people management, and team leadership.

• Business & Financial Acumen: Practical understanding of operational budgets, cost control, and how business decisions impact property performance.

• Technical & Software Skills:

  • Advanced proficiency in MS Office (Word, PowerPoint, Excel) and MS Visio.

  • Working familiarity with enterprise software such as SAP or Oracle.