Senior Operations Associate Manager

Ayala Malls; Laguna; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ayala Malls is seeking a Senior Operations Associate Manager to oversee strategic direction and daily mall operations. You will work across safety, facility management, and sustainability to ensure smooth performance at your assigned mall.

You will coordinate inspections, manage costs, and prepare operational reports while communicating effectively with management, merchants, and customers. Strong leadership and stakeholder management are essential.

Qualifications

• Degree in business/technical field or equivalent.
• Minimum 3 years in Operations Management in retail or property management.
• Proficient in MS Office; familiarity with SAP or Oracle.
• Strong communication, presentation and leadership skills.

Responsibilities

• Support strategic direction for Operations in a mall assignment.
• Assist in day-to-day operations, safety, security and sustainability.
• Oversee facility management and vendor coordination.
• Lead daily mall inspections and documentation of findings.
• Identify cost savings initiatives and sustainability projects.
• Prepare reports on operations, costs, and performance KPIs.
• Flag health and safety risks to Management and implement controls.
• Maintain high-quality property standards across common areas.

Skills

Oral and written communication

Leadership

Project management

Education

BS Business Administration, Engineering or related field

Tools

SAP

Oracle

MS Visio

MS Excel

Job description

As a Senior Operations Associate Manager, you will be responsible for handling the following:

1. Strategic Management and Direction

• Assists the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department in his/her specific mall assignment.

2. Application of Skills and Capabilities

• Assists in the day-to-day management and administration of operations related functions and processes his/her specific mall building assignment
• Mall Operations
• Safety, Security, and Sustainability
• Facility Management
• Assists in the daily mall inspections (opening, mid-shift, and closing) to ensure the compliance of merchants, customers, and sub-units in the established mall operating systems and procedures.
• Assists in the implementation of cost savings initiatives and sustainability projects in his/her specific mall building assignment to reduce Direct Operating Expenses (DOEs).
• Assists in the documentation and analysis of statistical data and reports to identify causes of operations related problems and develops sound recommendations for improvement of policies and processes.
• Assists in the identification, documentation, and communication to Management of any Health & Safety risk related to the Mall building that may affect employees, merchants, contractors, mall patrons & the general public.
• Assists in the implementation of maintaining high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets, and other common areas.
• Assists in the effective handling of all conflicts and dispute situations amongst merchants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.
• Prepares and submits the following Reports:
• Summary of Daily Operations Inspection and Monitoring
• Summary of Cost Savings initiatives and projects
• KRA setting and monitoring for Operations Staff
• Performs other management mandated functions.

Qualifications for this position include:

• Graduate of BS Business Administration, Engineering or any business/technical related course
• Minimum of three (3) years related work experience in Operations Management in retail and property management industries
• Proficient in the use of MS Office applications specifically MS Word, Powerpoint, MS Excel, and MS Visio as well as other specialized software like SAP or Oracle
• Above Average level of oral and written communication skills including negotiation, presentation, facilitation, and training at all levels of the organization
• With an average level of project management, planning, people management, and leadership
• With an average level of understanding of the mutual interconnection of financial and business of the organization