Sales Operations Manager | Bulacan

LizardBear Tasking, Inc. (PEZA); Meycauayan; On-site; PHP 80,000 - 180,000; Full time

Job summary

TaskUs, a Philippines-based provider of outsourced digital services, seeks an Operations Manager to lead the customer experience operations team and drive high-performance results. You will guide Teammates and Team Leaders to consistently reach KPIs and deliver a Ridiculously Good customer experience to clients, across fast-paced workflow environments.

You will devise plans, assess strengths and weaknesses, assign tasks, and build trust through regular one-on-one sessions while refining daily

Qualifications

• 3+ years working experience in customer experience operations and management roles.
• Proven ability to lead and manage an operations team.
• Strong track record of meeting and delivering targets.
• Excellent verbal and written communication skills.
• Aptitude for multi-tasking in a fast-paced environment.
• Ability to analyze situations and data to drive decisions.

Responsibilities

• Devise effective plans on how teammates and team leaders could reach targets.
• Identify strengths and weaknesses and guide development accordingly.
• Assign tasks that capitalize on strengths while addressing weaknesses.
• Gain trust and respect of the team through outreach, regular one-on-one sessions and feedback.
• Add, improve, or eliminate daily processes to bolster duties and responsibilities.

Skills

Leadership

Verbal & written communication

Multi-tasking

Data analysis

Customer experience operations

Target achievement

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO). We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does an Operations Manager do?

Think of yourself as the leader of your department, helping Teammates and Team Leaders reach their fullest potential and meet their KPIs/Targets consistently to make sure that they deliver a Ridiculously Good customer experience to our clients. Imagine going to work with one thing on your mind: solving operational business issues through innovation. Your tasks center on managing relationships with Teammates and Team Leaders, and developing their daily work-related skills and practices.

• Devise effective plans on how each Teammate and Team Leader could reach their targets
• Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly
• Assign tasks that would capitalize Teammates and Team Leaders' strengths while addressing their weaknesses
• Gain the trust and respect of your team members, which includes reaching out, having short chit-chats, and conducting regular one-on-one sessions that make them feel valued and respected
• Add, improve, or eliminate daily processes and practices to bolster the aforementioned duties and responsibilities

Requirements

• At least 3 years of working experience in customer experience operations and management roles
• Skills in leading and managing an operations team
• Good track record of meeting and delivering targets
• Great verbal and written communications skills
• Aptitude for multi-tasking and working in a fast-paced environment
• Ability to take the lead in analyzing situations and data

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.