CX Operations Manager: Process & People Leader

TaskUs; Meycauayan; On-site; PHP 600,000 - 900,000; Full time

Job summary

TaskUs in Meycauayan, Philippines is seeking an Operations Manager to lead Teammates and Team Leaders toward delivering Ridiculously Good customer experiences. You will design plans to reach targets, assess strengths and weaknesses, assign tasks, and drive process improvements daily.

Ideal candidates have 3+ years in customer experience operations or management, strong verbal and written communication, multitasking ability, and data-driven decision making in a fast-paced environment.

Qualifications

• 3+ years of experience in customer experience operations or management roles.
• Proven ability to lead an operations team and meet targets.
• Strong verbal and written communication skills.
• Aptitude for multitasking in a fast-paced environment.
• Ability to analyze situations and data to drive decisions.

Responsibilities

• Devise plans to help Teammates and Team Leaders reach targets.
• Identify strengths and weaknesses and guide development.
• Assign tasks to leverage strengths and address weaknesses.
• Build trust through regular one-on-one conversations and feedback.
• Improve or simplify daily processes to boost performance.

Skills

Team leadership

Targets achievement

Verbal communications

Written communications

Multi-tasking

Data analysis

Job description

TaskUs in Meycauayan, Philippines is seeking an Operations Manager to lead Teammates and Team Leaders toward delivering Ridiculously Good customer experiences. You will design plans to reach targets, assess strengths and weaknesses, assign tasks, and drive process improvements daily.

Ideal candidates have 3+ years in customer experience operations or management, strong verbal and written communication, multitasking ability, and data-driven decision making in a fast-paced environment.