Operations Manager

Access Customs Brokerage Inc.; Dasmariñas; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Access Customs Brokerage Inc. in the Philippines seeks an Operations Manager to oversee offshore customs operations, ensuring compliant processing and timely entry filing across shipments.

You will lead entry processing, data review, and data quality while coordinating closely with Canadian brokerage leadership. You will manage a PH-based team of entry clerks, scrubbing agents, reviewers and QA staff; coach Team Leaders, and drive continuous improvement through SOPs and retraining aligned with

Qualifications

• Must have bachelor’s degree in Customs Administration, Business, Logistics, or related field.
• Licensed customs broker required.
• Minimum 5 years in customs brokerage or logistics operations.
• 2+ years in supervisory or managerial role overseeing a team.
• Working knowledge of CBSA regulations (Canada) and related systems.
• Proficiency in MS Office for reporting and documentation.

Responsibilities

• Oversee daily execution of customs entries, including Section 321, casual imports, and high-volume parcel shipments.
• Ensure accurate, timely data submission into CanData, BorderConnect, and other HQ-directed systems.
• Review exception queues and elevate incomplete, incorrect, or non-compliant records.
• Monitor cutoffs and volume flow to ensure all entries meet Canadian clearance timelines.
• Lead the PH-based team — entry clerks, scrubbing agents, documentation reviewers, and QA staff.
• Delegate tasks based on daily volume, team capacity, and client deadlines.
• Track attendance, task closure rates, and performance benchmarks.
• Conduct coaching sessions with Team Leaders and facilitate triads with Team Leaders and staff.
• Identify root causes of data issues and drive corrective action with Team Leaders.
• Maintain and enforce up-to-date SOPs aligned with HQ practices; organize retraining as needed.

Skills

Licensed Customs Broker

Leadership

MS Office

English communication

Education

Bachelor's degree in related field

Tools

CanData

BorderConnect

Job description

About the role

As Operations Manager, you will oversee offshore customs operations for shipments, ensuring accurate, timely, and compliant processing. You will lead entry processing, documentation review, data quality, and team performance while coordinating closely with Canadian brokerage leadership.

Key responsibilities

• Oversee daily execution of customs entries, including Section 321, casual imports, and high-volume parcel shipments
• Ensure accurate, timely data submission into CanData, BorderConnect, and other HQ-directed systems
• Review exception queues and elevate incomplete, incorrect, or non-compliant records
• Monitor cutoffs and volume flow to ensure all entries meet Canadian clearance timelines
• Lead the PH-based team — entry clerks, scrubbing agents, documentation reviewers, and QA staff
• Delegate tasks based on daily volume, team capacity, and client deadlines
• Track attendance, task closure rates, and performance benchmarks
• Conduct coaching sessions with Team Leaders and facilitate triads with Team Leaders and staff
• Identify root causes of data issues and drive corrective action with Team Leaders
• Maintain and enforce up-to-date SOPs aligned with HQ practices; organize retraining as needed

About you

• Licensed Customs Broker (required)
• Bachelor's degree in Customs Administration, Business, Logistics, or a related field
• Minimum 5 years of experience in customs brokerage, logistics operations, or a related field
• At least 2 years in a supervisory or managerial role overseeing a team
• Working knowledge of Canadian customs regulations (CBSA), CARM, and B2C entry processing
• Proficiency in CanData, BorderConnect, and other CBSA-compliant systems
• Strong understanding of HS code classification, entry filing, and data scrubbing processes
• Proficient in MS Office (Excel, Word, Outlook) for reporting and documentation
• Excellent written and verbal communication skills in English