Jr. Operations Manager (Brokerage)

A Plus Falcons Freight Inc.; Metro Manila; On-site; PHP 669,600 - 1,004,400; Full time

Job summary

A Plus Falcons Freight Inc. is seeking a Junior Operations Manager to support daily customs brokerage operations, ensuring timely and compliant processing of import and export shipments. You will lead a team, monitor workflows, and coordinate with authorities and partners to maintain service quality.

The role emphasizes process improvement, documentation accuracy, and strong customer service while aligning with regulatory requirements and company policies.

Qualifications

• Bachelor's degree in Customs Administration, Business Administration, Logistics, or related field.
• Licensed Customs Broker is an advantage.
• 3–5 years of experience in customs brokerage, freight forwarding, or logistics operations.
• Previous supervisory or team leadership experience is preferred.
• Willing to be assigned in Ermita Center Building, Ermita, Manila.

Responsibilities

• Assist in overseeing the daily customs brokerage operations to ensure timely and accurate processing of import and export shipments.
• Monitor operational workflows and ensure adherence to company policies, customs regulations, and service standards.
• Coordinate with customs authorities, shipping lines, freight forwarders, clients, and other stakeholders to facilitate smooth shipment processing.
• Support the implementation of operational strategies to improve efficiency, productivity, and service quality.
• Resolve operational issues and elevate critical concerns to the Sr. Operations Manager when necessary.
• Ensure proper documentation and accurate record‑keeping for all brokerage transactions.
• Supervise and provide guidance to Brokerage Associates, Documentation Staff, and Operations Coordinators.
• Monitor employee performance and provide coaching to improve productivity and service quality.
• Assist in training new employees on brokerage procedures, compliance requirements, and company policies.
• Promote teamwork, accountability, and continuous learning within the department.
• Ensure compliance with customs laws, tariff classifications, valuation requirements, and other government regulations.
• Monitor updates to customs regulations and communicate changes to the operations team.
• Assist in preparing documents for customs audits and regulatory inspections.
• Identify operational risks and recommend corrective and preventive actions.
• Ensure prompt and professional responses to customer inquiries and operational concerns.
• Maintain strong relationships with clients by delivering reliable and efficient brokerage services.
• Coordinate with Sales and Customer Service teams regarding shipment status and customer requirements.
• Assist in resolving customer complaints and service issues promptly.
• Monitor key operational metrics such as shipment turnaround time, customs clearance efficiency, and service accuracy.
• Prepare operational reports and performance summaries for management.
• Recommend process improvements that enhance operational effectiveness and customer satisfaction.

Skills

Team leadership

Supervisory experience

Education

Bachelor's degree in Customs Administration, Business Administration, Logistics, Supply Chain Management, or related field

Job description

Job Summary

The Junior Operations Manager assists in managing the daily operations of the brokerage department. The role ensures that customs brokerage processes are executed efficiently, accurately, and in compliance with applicable customs laws and regulations. The incumbent supports operational planning, team leadership, customer satisfaction, and continuous process improvement while helping achieve departmental goals.

Duties & Responsibilities

Operations Management

• Assist in overseeing the daily customs brokerage operations to ensure timely and accurate processing of import and export shipments.
• Monitor operational workflows and ensure adherence to company policies, customs regulations, and service standards.
• Coordinate with customs authorities, shipping lines, freight forwarders, clients, and other stakeholders to facilitate smooth shipment processing.
• Support the implementation of operational strategies to improve efficiency, productivity, and service quality.
• Resolve operational issues and elevate critical concerns to the Sr. Operations Manager when necessary.
• Ensure proper documentation and accurate record‑keeping for all brokerage transactions.

Team Leadership

• Supervise and provide guidance to Brokerage Associates, Documentation Staff, and Operations Coordinators.
• Monitor employee performance and provide coaching to improve productivity and service quality.
• Assist in training new employees on brokerage procedures, compliance requirements, and company policies.
• Promote teamwork, accountability, and continuous learning within the department.

Compliance and Risk Management

• Ensure compliance with customs laws, tariff classifications, valuation requirements, and other government regulations.
• Monitor updates to customs regulations and communicate changes to the operations team.
• Assist in preparing documents for customs audits and regulatory inspections.
• Identify operational risks and recommend corrective and preventive actions.

Customer Service

• Ensure prompt and professional responses to customer inquiries and operational concerns.
• Maintain strong relationships with clients by delivering reliable and efficient brokerage services.
• Coordinate with Sales and Customer Service teams regarding shipment status and customer requirements.
• Assist in resolving customer complaints and service issues promptly.

Performance Monitoring

• Monitor key operational metrics such as shipment turnaround time, customs clearance efficiency, and service accuracy.
• Prepare operational reports and performance summaries for management.
• Recommend process improvements that enhance operational effectiveness and customer satisfaction.

Administrative Responsibilities

• Assist in manpower scheduling and workload distribution.
• Ensure compliance with internal controls and standard operating procedures.
• Participate in departmental meetings and strategic planning activities.
• Perform other duties assigned by the Sr. Operations Manager and President & CEO.

Job Qualifications

• Bachelor's degree in Customs Administration, Business Administration, Logistics, Supply Chain Management, or a related field.
• Licensed Customs Broker is an advantage.
• At least 3–5 years of experience in customs brokerage, freight forwarding, or logistics operations.
• Previous supervisory or team leadership experience is preferred.
• Willing to be assigned in Ermita Center Building, Ermita, Manila.