Operations Management Trainee

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks an Operations Management Trainee to support the Restaurant Manager in achieving KRAs, by supervising shift operations and analyzing performance.

The role collects data for marketing programs, supports marketing requirements, and helps implement suggestive selling; ensures readiness for new products, and enforces Food Safety and Gold Standard Consistency across shifts.

Qualifications

• Requires a Bachelor's degree in Hotel and Restaurant Management or related business field.
• Fresh graduates are welcome; no prior work experience required.
• Strong communication and data gathering skills are desirable.

Responsibilities

• Monitor and analyze shift performance across KRAs to propose action plans.
• Support marketing programs and assist with marketing data collection.
• Implement Food Safety, FSC plans and drive GCS compliance.
• Ensure readiness for new products during shifts.
• Provide feedback to stakeholders and ensure SLA compliance with service providers.

Skills

Analytical thinking

Marketing support

Education

Bachelor's degree in Hotel and Restaurant Management or related business course

Job description

Title: Operations Management Trainee

The Assistant restaurant Manager 3 (ARM 3) supports the Restaurant Manager (RM) in achieving the KRA targets through effective management of shift opertions. The ARM 3's responsibilities include monitoring, analyzing and recommending action plans relating to shift's performance in all KRAs. The role also gathers data for marketing program development, provides for marketing support requirements, and implements the suggestive selling program. The ARM 3 checks store preparedness for new products (NP) during the shift. The ARM 3 is tasked to implement Food Safety. Cleanliness and Condition (FSC) plans, drive Gold Standard Consistency (GCS) compliance during the shift and provide feedback to function holders when needed. To gauge customer satisfaction, the ARM 3 implements the Alagang Jollibee (AJ). This Manager monitors the performance of the 3p service provider versus Service Level Agreement (SLA)

Must have a Bachelors degree, preferably in Hotel and Restaurant Management or any business - related course. Previous work experience is not required.