Operations Management Trainee

Jollibee Group; Pasay; On-site; PHP 360,000 - 540,000; Full time

Job summary

Jollibee Group in Metro Manila is seeking an Assistant Restaurant Manager 3 to support the Restaurant Manager in achieving KRA targets through effective shift operations. The ARM 3 monitors performance across KRAs, gathers data for marketing programs, and implements suggestive selling and AJ initiatives.

This role ensures food safety, drives Gold Standard Consistency compliance, and provides feedback to stakeholders.

Qualifications

• Bachelor's degree in Hotel and Restaurant Management or related business field.
• No prior work experience required.

Responsibilities

• Support RM to achieve KRA targets during shifts.
• Monitor shift performance and analyze data to drive action plans.
• Gather data for marketing program development and provide marketing support.
• Implement suggestive selling program.
• Check store readiness for new products during shifts.
• Implement Food Safety, Cleanliness and Condition plans.
• Drive Gold Standard Consistency compliance.
• Provide feedback to function holders.
• Monitor 3P service provider against SLA.

Skills

Shift management

Customer service

Data collection

Marketing support

Suggestive selling

Food safety

GCS compliance

SLA monitoring

Team supervision

Education

Bachelor's degree in Hotel & Restaurant Mgmt or related business field

Job description

The Assistant restaurant Manager 3 (ARM 3) supports the Restaurant Manager (RM) in achieving the KRA targets through effective management of shift opertions. The ARM 3's responsibilities include monitoring, analyzing and recommending action plans relating to shift's performance in all KRAs. The role also gathers data for marketing program development, provides for marketing support requirements, and implements the suggestive selling program. The ARM 3 checks store preparedness for new products (NP) during the shift. The ARM 3 is tasked to implement Food Safety. Cleanliness and Condition (FSC) plans, drive Gold Standard Consistency (GCS) compliance during the shift and provide feedback to function holders when needed. To gauge customer satisfaction, the ARM 3 implements the Alagang Jollibee (AJ). This Manager monitors the performance of the 3p service provider versus Service Level Agreement (SLA)

Must have a Bachelors degree, preferably in Hotel and Restaurant Management or any business - related course. Previous work experience is not required.