Operations Leader — Multi-Site, Hybrid

Manulife; Isabela; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Manulife is seeking an Assistant Manager to lead a multi-site team, drive service quality, and ensure compliance. The role focuses on organizational effectiveness and providing strong leadership for core functions in a dynamic financial services environment.

Based in Isabela, Philippines, the position offers a hybrid work arrangement and opportunities to develop staff, monitor performance, and deliver results through clear direction and prioritization.

Qualifications

• 3–5+ years’ experience in a large business with 2+ years in managing operations and/or project management or 3–5 years Insurance or financial services industry experience.
• College degree or equivalent work experience required.
• Strong leadership, communication and problem-solving abilities.

Responsibilities

• Allow for and contribute needed resources; coordinate work efforts as necessary; monitor progress; provide clear direction and communicate priorities; focus on key metrics and the achievement of short-term objectives
• Create an atmosphere in which timely and high-quality information is available; convey information clearly and effectively
• Set clear performance expectations; prepare effective performance plans and reward people for good performance; step forward to address difficult issues.
• Provide staff with monthly performance feedback on service, quality and productivity. Must also know how to delegate and empower staff.
• Assess strengths and development needs of staff; allocate time and resources for development; provide coaching to cultivate personal accountability and ownership; ensure that each staff member has an active development plan

Skills

Strong critical thinking

Excellent verbal and written

Leadership and stakeholder management

Process governance and exception

Education

College degree or equivalent work experience

Job description

Manulife is seeking an Assistant Manager to lead a multi-site team, drive service quality, and ensure compliance. The role focuses on organizational effectiveness and providing strong leadership for core functions in a dynamic financial services environment.

Based in Isabela, Philippines, the position offers a hybrid work arrangement and opportunities to develop staff, monitor performance, and deliver results through clear direction and prioritization.