Operations Leader: Develop Teams & Drive Results

Sun Life Financial; Hinoba-an; On-site; PHP 420,000 - 780,000; Full time

Job summary

Sun Life is seeking a supervisory/managerial operations leader to drive performance in a dynamic, client-focused environment in the Philippines. The role emphasizes achieving operational goals, maintaining SLA/KPI targets, and guiding a development-minded team.

You will collaborate with colleagues to optimize processes, deliver excellent customer service, and support Sun Life’s mission to improve clients’ financial wellbeing.

Qualifications

• College graduate with a degree in business or statistics.
• 1–5 years supervisory or managerial experience in operations in the insurance industry preferred.

Responsibilities

• Able to manage work demands to achieve operational goals
• Effectively manage change in a fast paced environment
• Ensure SLA and KPI goals are achieved
• Able to develop and upskill team members
• Must be able to keep the team engaged

Skills

Leadership

Operations management

Communication

Staff development

Customer service

Education

College degree in business or statistics

Job description

Sun Life is seeking a supervisory/managerial operations leader to drive performance in a dynamic, client-focused environment in the Philippines. The role emphasizes achieving operational goals, maintaining SLA/KPI targets, and guiding a development-minded team.

You will collaborate with colleagues to optimize processes, deliver excellent customer service, and support Sun Life’s mission to improve clients’ financial wellbeing.