Operations Lead (Travel and Logistics)

BCS Information Technology Corp.; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

BCS Information Technology Corp. seeks an Operations Lead to manage end-to-end travel and logistics, including airline and hotel bookings, travel approvals, and visa coordination across regions.

You will partner with leadership, monitor performance, optimize processes, and ensure compliant, cost-efficient travel while delivering a great employee experience. The role requires strong organizational and vendor negotiation skills across geographies.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Hospitality, or a related field.
• 3–5 years of experience in travel management, corporate logistics, or operations with multi-country experience.
• Proven ability to obtain travel authorities and manage visa coordination across regions.
• Strong organizational skills and vendor negotiation capabilities.

Responsibilities

• Manage end-to-end travel and logistics operations.
• Coordinate airline and hotel bookings and travel approvals.
• Oversee visa coordination across countries/regions.
• Monitor performance, identify risks, and implement improvements.
• Prepare operational reports and insights for decision-making.
• Foster stakeholder relationships and cost control.
• Drive process optimization and maintain governance.
• Ensure compliance and exceptional employee travel experience.
• Collaborate with cross-functional teams to align priorities.

Skills

Travel management

Vendor negotiation

Stakeholder management

Project coordination

Communication skills

Crisis management

Cost control

Education

Bachelor's degree in Business Administration, Logistics, Hospitality, or related field

Tools

Booking systems

Job description

About the role

We are seeking a detail-oriented and proactive Operations Lead to manage end-to-end travel and logistics support for the organization. This role owns airline and hotel booking management, travel authority processing, and visa coordination across multiple geographic locations, ensuring employees and stakeholders travel smoothly, compliantly, and cost-effectively. The ideal candidate combines strong organizational skills with a working knowledge of international travel requirements and vendor management.

Key responsibilities

• Support the delivery of key operational initiatives, ensuring alignment with business objectives and governance requirements.
• Drive accountability across stakeholders by tracking deliverables, managing dependencies, and ensuring timely execution of agreed actions.
• Partner with business leaders and cross-functional teams to coordinate priorities, support decision-making, and maintain operational alignment.
• Monitor operational performance, identify risks and bottlenecks, and recommend practical solutions that enhance effectiveness and efficiency.
• Prepare and communicate operational reports, insights, and recommendations to support data-driven business decisions.
• Build and maintain strong stakeholder relationships across all levels of the organization to drive collaboration and successful outcomes.
• Champion process optimization through the implementation of scalable, efficient, and automated ways of working.
• Develop and maintain operational documentation, governance frameworks, and best-practice standards to ensure consistency and continuous improvement.
• Manage corporate travel, mobility, and logistics operations, ensuring efficient service delivery, compliance, cost control, and an exceptional employee experience.

Qualifications:

• Bachelor's degree in Business Administration, Logistics, Hospitality, or a related field.
• Minimum of 3–5 years of experience in travel management, corporate logistics, or operations, including multi-country travel and visa coordination.
• Demonstrated experience obtaining travel authorities and managing visa applications across multiple countries/regions.
• Working knowledge of airline and hotel booking systems/platforms and corporate travel policies.
• Strong organizational and multitasking skills, with the ability to manage multiple bookings and deadlines simultaneously.
• Excellent communication and vendor negotiation skills.
• Attention to detail and accuracy under time pressure.
• Problem-solving and crisis management (travel disruptions, urgent visa needs).
• Stakeholder management across seniority levels and geographies.
• Budget and cost management.