Assistant Manager - Operations

Wns; Hinoba-an; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Wns in Hinoba-an, Philippines, seeks an Assitant Manager (Operations) to lead end-to-end corporate travel operations, ensuring service quality and client satisfaction. You will manage travel consultants, optimize workflows, and drive KPIs across budgets and SLAs.

The role requires strong leadership, solid knowledge of GDS systems (Amadeus, Sabre) and experience with corporate travel policies and vendor management. MBA preferred, 3–5 years in travel ops, and a track record of team development.

Qualifications

• Bachelor’s degree or related field; MBA preferred.
• 3–5 years in corporate travel operations with managerial experience.
• Strong knowledge of GDS (Amadeus, Sabre) and online booking tools.
• Experience handling large teams and major corporate accounts.
• Proficiency in MS Office (Excel, PowerPoint).

Responsibilities

• Oversee daily operations for corporate travel bookings domestically and internationally.
• Lead, mentor and develop travel consultants and team leads.
• Ensure compliance with travel policies, SLAs and data security.
• Prepare performance reports and dashboards for management.
• Identify process improvements and automation opportunities.

Skills

Leadership

People management

GDS knowledge

OBTs

MS Office

Client relationship

Education

Bachelor's degree

MBA preferred

Tools

Amadeus

Sabre

OBTs

Job description

Job Description

Job Summary: The Assitant Manager (Operations) will lead and oversee the end-to-end operations of the corporate travel division, ensuring seamless service delivery to corporate clients, optimizing operational efficiency, managing travel consultants and team leads, and maintaining high standards of client satisfaction. This role requires strong leadership, in-depth knowledge of corporate travel processes, supplier management, and operational excellence.

Key Responsibilities

Operational Management

• Oversee daily operations for corporate travel bookings (domestic & international air, hotel, car, visa, etc.).


• Ensure adherence to client travel policies, SLAs, and service quality standards.


• Streamline workflows to enhance efficiency and reduce turnaround times.


• Manage escalations and resolve complex travel or operational issues promptly.

Team Leadership & Development

• Lead, mentor, and motivate a team of travel consultants, team leaders, and operations executives.


• Conduct regular training and skill development sessions to enhance productivity and customer service.


• Set performance goals and monitor KPIs such as turnaround time, accuracy, client satisfaction, and cost efficiency.

Client Relationship Management

• Act as a key operational contact for major corporate accounts.


• Collaborate with account managers to ensure consistent service delivery and client retention.


• Handle client escalations and implement corrective measures where necessary.

Process Improvement & Compliance

• Identify opportunities for automation, cost savings, and process improvement.


• Ensure compliance with company policies, industry regulations, and data security standards.


• Implement and monitor SOPs across all operational functions.

Reporting & Analysis

• Prepare regular operational performance reports and dashboards for management.


• Analyze trends in travel spend, supplier performance, and service quality.


• Recommend strategies for improving efficiency and profitability.

Qualifications & Experience

• Bachelor’s degree or related field (MBA preferred).


• 3–5 years of experience in corporate travel operations, with at least 2 years in a managerial or Team Leader role.


• Strong knowledge of GDS systems (Amadeus, Sabre, etc.) and online booking tools (OBTs).


• Familiarity with corporate travel policies, visa documentation, and travel compliance requirements.


• Proven experience in managing large teams and multiple corporate clients.


• Strong command on MS office (Excel , PowerPoint, etc ..)

Qualifications

Graduate