Director - Global Travel Operations

Private Advertiser; Philippines; On-site; PHP 2,400,000 - 3,600,000; Full time

Job summary

Private Advertiser in Pasay City, Metro Manila, is seeking a Senior Operations Leader to manage a 24/7 global travel services operation supporting high-volume international travel and crew movements.

You will lead managers and teams across air travel, hotels, and ground transportation, drive cost efficiency, and ensure service quality while navigating disruptions. Strong experience with GDS platforms and offshore delivery is required.

Qualifications

• Bachelor's degree in Business, Travel Management, Hospitality, Logistics or related field.
• 10–15 years of relevant experience in travel, airline, shared services, contact center, or logistics.
• At least 5 years leading managers and large operational teams.
• Experience managing 24/7 operations and SLAs.
• Strong knowledge of GDS platforms, airline distribution, ticketing, exchanges, refunds, and fare rules.
• Experience in global shared-services or offshore delivery environments.
• Experience crisis response, business continuity, and operational disruptions.
• Strong financial, analytical, vendor-management, and executive communication skills.

Responsibilities

• Lead managers, supervisors, travel consultants, and support teams.
• Oversee air travel, hotels, ground transportation, traveler assistance, and related services.
• Manage high-volume international travel and crew movements.
• Ensure achievement of service, cost, accuracy, and customer-experience targets.
• Lead workforce planning, staffing, training, and succession planning.
• Manage travel technologies, operational controls, and compliance requirements.
• Lead response to cancellations, weather disruptions, emergencies, and other travel issues.
• Drive automation, cost savings, service improvement, and operational efficiency.
• Provide senior management with reports on performance, cost, staffing, risks, and service quality.

Skills

Leadership of managers

Executive communication

Financial analysis

Vendor management

Process improvement

Technology implementation

Organizational change

Crisis response

Education

Bachelor's degree in Business, Travel Management, Hospitality, Logistics

Tools

GDS platforms

Airline distribution systems

Ticketing, exchanges, refunds

Job description

About the role

Senior operations leader to manage a 24/7 global travel services operation supporting high-volume international travel and crew movements.

Key responsibilities

• Lead managers, supervisors, travel consultants, and support teams
• Oversee air travel, hotels, ground transportation, traveler assistance, and related services
• Manage high-volume international travel and crew movements
• Ensure achievement of service, cost, accuracy, and customer-experience targets
• Lead workforce planning, staffing, training, and succession planning
• Manage travel technologies, operational controls, and compliance requirements
• Lead response to cancellations, weather disruptions, emergencies, and other travel issues
• Drive automation, cost savings, service improvement, and operational efficiency
• Provide senior management with reports on performance, cost, staffing, risks, and service quality

About you

• Bachelor's degree in Business, Travel Management, Hospitality, Logistics, or related field
• 10–15 years of relevant experience in travel, airline, shared services, contact center, or logistics
• At least 5 years leading managers and large operational teams
• Strong experience managing 24/7 operations and service‑level agreements
• Strong knowledge of GDS platforms, airline distribution, ticketing, exchanges, refunds, and fare rules
• Experience in a global shared‑services or offshore delivery environment
• Experience handling crisis response, business continuity, and operational disruptions
• Strong financial, analytical, vendor‑management, and executive communication skills
• Experience leading process improvement, technology implementation, and organizational change
• Experience in global or marine crew travel is strongly preferred
• Willing to work onsite in Pasay City, Metro Manila