Operations Hub Lead | KPI & Process Improvement

Shopee; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Shopee Philippines seeks a Hub Operations Lead to oversee daily hub activities, ensure adherence to procedures, and drive efficient, scalable processes across the fulfillment network.

You will lead weekly team briefings, monitor KPIs, coordinate with agency partners, and support escalation handling with the Customer Support group, contributing to continuous improvement and high service levels.

Qualifications

• Experience in hub/fulfillment operations.
• Strong communication and leadership skills.

Responsibilities

• Oversee daily hub operations and ensure smooth functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives to enhance productivity.
• Assist Customer Support with calls to resolve escalations.
• Coordinate with agency coordinators to manage agency teams.
• Handle additional hub operations tasks as needed.

Skills

Team leadership

Process improvement

Operational excellence

KPIs tracking

Customer support coordination

Job description

Shopee Philippines seeks a Hub Operations Lead to oversee daily hub activities, ensure adherence to procedures, and drive efficient, scalable processes across the fulfillment network.

You will lead weekly team briefings, monitor KPIs, coordinate with agency partners, and support escalation handling with the Customer Support group, contributing to continuous improvement and high service levels.