Hub Operations & Process Improvement Lead

Shopee; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Shopee Philippines is seeking a capable Hub Operations Supervisor to oversee daily hub activities, ensuring smooth and efficient performance across all stations.

You will lead team briefings, monitor KPIs, enforce procedures, and collaborate with agency coordinators and the Customer Support team to resolve escalations. This role emphasizes process improvement and regulatory compliance, with a hands-on approach to drive productivity and maintain high service levels.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

Shopee Philippines is seeking a capable Hub Operations Supervisor to oversee daily hub activities, ensuring smooth and efficient performance across all stations.

You will lead team briefings, monitor KPIs, enforce procedures, and collaborate with agency coordinators and the Customer Support team to resolve escalations. This role emphasizes process improvement and regulatory compliance, with a hands-on approach to drive productivity and maintain high service levels.