Hub Operations Lead — KPI & Process Improvement

Shopee; Philippines; On-site; PHP 420,000 - 540,000; Full time

Job summary

Shopee Philippines is seeking an operations professional to oversee daily hub operations, ensuring smooth and efficient functioning and strict adherence to procedures. You will lead weekly staff meetings, assess team performance, drive KPI improvements, and implement process initiatives to boost productivity.

You'll also coordinate with agency coordinators and support Customer Support in escalations. Join our team to optimize hub workflows, collaborate with multiple departments, and contribute

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

Shopee Philippines is seeking an operations professional to oversee daily hub operations, ensuring smooth and efficient functioning and strict adherence to procedures. You will lead weekly staff meetings, assess team performance, drive KPI improvements, and implement process initiatives to boost productivity.

You'll also coordinate with agency coordinators and support Customer Support in escalations. Join our team to optimize hub workflows, collaborate with multiple departments, and contribute