Hub Operations Lead - Efficiency & KPI Champion

Shopee; Philippines; On-site; PHP 450,000 - 650,000; Full time

Job summary

Shopee is seeking a hub operations professional in the Philippines to oversee daily hub activities, ensuring smooth operations and compliance with procedures. The role involves leading regular team briefings, driving KPI improvements, and coordinating with agency coordinators to support teams.

The candidate will implement process improvements and assist the Customer Support team in resolving escalations, contributing to overall hub productivity and efficiency.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

Shopee is seeking a hub operations professional in the Philippines to oversee daily hub activities, ensuring smooth operations and compliance with procedures. The role involves leading regular team briefings, driving KPI improvements, and coordinating with agency coordinators to support teams.

The candidate will implement process improvements and assist the Customer Support team in resolving escalations, contributing to overall hub productivity and efficiency.