Hub Operations Leader - Drive Efficiency & KPI Improvement

Shopee; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Shopee Philippines is seeking an experienced Hub Operations Supervisor to oversee daily hub activities, ensuring smooth, compliant operations and adherence to established procedures.

You will lead regular team briefings, drive KPI improvements, coordinate with agency coordinators, support customer escalations, and implement productivity projects to elevate overall hub performance. Strong leadership and cross-functional collaboration are required.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

Shopee Philippines is seeking an experienced Hub Operations Supervisor to oversee daily hub activities, ensuring smooth, compliant operations and adherence to established procedures.

You will lead regular team briefings, drive KPI improvements, coordinate with agency coordinators, support customer escalations, and implement productivity projects to elevate overall hub performance. Strong leadership and cross-functional collaboration are required.