Hub Operations Leader: Drive Efficiency & KPIs

SPX PHILIPPINES INC.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Manila is seeking an experienced Hub Operations Lead to oversee daily hub operations, ensuring adherence to procedures and driving KPI improvements. You will lead briefings, monitor performance, and coordinate with agency teams to support efficient order fulfilment.

The role focuses on optimizing processes in a fast-paced e-commerce fulfilment environment, guiding team performance, and driving continuous improvements in hub productivity and service levels.

Qualifications

• Bachelor's degree or higher in related fields.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e‑commerce fulfilment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Operations management

Supply chain

E-commerce fulfilment

Education

Bachelor's degree or higher in related fields

Job description

Shopee Manila is seeking an experienced Hub Operations Lead to oversee daily hub operations, ensuring adherence to procedures and driving KPI improvements. You will lead briefings, monitor performance, and coordinate with agency teams to support efficient order fulfilment.

The role focuses on optimizing processes in a fast-paced e-commerce fulfilment environment, guiding team performance, and driving continuous improvements in hub productivity and service levels.