Operations Excellence & Process Improvement Analyst

JPMorganChase; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Business Operation Analyst to help drive operational excellence, optimize processes, and transform business performance across the organization. You will assess end-to-end workflows, identify systemic issues, and partner with stakeholders to deliver sustainable improvements, enhanced controls, and better client experiences.

This role requires strong analytical skills, excellent communication, and the ability to work with cross-functional teams in a

Qualifications

• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication; ability to influence stakeholders.
• Ability to collaborate across multiple levels and teams.

Responsibilities

• Perform document reviews and process assessments; evaluate business processes, systems, and user needs.
• Identify process gaps, promote root-cause understanding, and recommend controls.
• Ensure changes related to system, policy, and procedural enhancements are implemented.
• Build and analyze reporting to support operational performance management.
• Propose process reengineering solutions and lead or support improvement initiatives.
• Operate with ownership and deliver results.
• Maintain adherence to Change Control policy and support procedures.
• Manage and coordinate with vendors as required.
• Support requirements gathering, testing activities, and QA.
• Ensure compliance with established procedures and governance standards.

Skills

Analytical thinking

Communication

Collaboration

Time management

Independent work

Shift flexibility

Customer focus

Tools

SAP S/4HANA

Job description

JPMorganChase in the Philippines is seeking a Business Operation Analyst to help drive operational excellence, optimize processes, and transform business performance across the organization. You will assess end-to-end workflows, identify systemic issues, and partner with stakeholders to deliver sustainable improvements, enhanced controls, and better client experiences.

This role requires strong analytical skills, excellent communication, and the ability to work with cross-functional teams in a