Process Improvement Analyst

JPMorgan Chase & Co.; Cebu City; On-site; PHP 446,000 - 725,000; Full time

Job summary

JPMorgan Chase & Co. in the Philippines is seeking an Optimization Associate to support initiatives from discovery through implementation, improving efficiency and controls within Shared Services – Client Onboarding & Service.

You will document current-state processes, identify root causes, and translate findings into practical recommendations. Clear process maps, presentations, and project documentation will convey learnings and next steps.

Qualifications

• Experience in business operations, process improvement, business analysis, project delivery, data analysis, or a related area.
• Strong analytical and problem-solving skills, including root-cause thinking and practical recommendation development.
• Strong interpersonal skills and comfort engaging with peers, clients, and stakeholders.
• Ability to ask effective questions, follow up, and obtain the information needed to complete work.
• Ability to gather information, identify patterns or gaps, and communicate findings clearly.
• Strong organizational skills and attention to detail across multiple assignments and deadlines.
• Strong written and verbal communication skills.
• Ability to create structured, professional documents and presentations.
• Demonstrated ownership, reliability, and follow-through.
• Ability to work collaboratively while also completing assigned work independently.

Responsibilities

• Support optimization initiatives from discovery through implementation, including measurement of approved changes
• Participate in and help facilitate process walkthroughs, interviews, and working sessions to understand current-state work
• Build relationships with business partners to gather information, clarify gaps, and validate findings
• Gather and analyze operational and process information to identify challenges, root causes, and improvement opportunities
• Document current-state processes and develop process maps, data inventories, and requirements
• Identify manual, inefficient, redundant, or unclear activities and help develop practical, sustainable solutions
• Synthesize complex information into clear findings and recommendations for stakeholders and leaders
• Develop professional presentations, project updates, and written materials that support decisions and next steps
• Track actions, timelines, risks, decisions, and supporting documentation to maintain delivery discipline
• Follow up with stakeholders to resolve open questions and confirm deliverables meet expectations
• Lead smaller, lower-complexity initiatives with guidance as experience develops

Skills

Business operations

Process improvement

Business analysis

Project delivery

Data analysis

Stakeholder communication

Documentation

Structured problem solving

Ownership and follow-through

Independent work

Education

Bachelor’s degree or equivalent professional experience

Job description

JPMorgan Chase & Co. in the Philippines is seeking an Optimization Associate to support initiatives from discovery through implementation, improving efficiency and controls within Shared Services – Client Onboarding & Service.

You will document current-state processes, identify root causes, and translate findings into practical recommendations. Clear process maps, presentations, and project documentation will convey learnings and next steps.