Operations Excellence Lead

Blue Aurora Solutions, Inc.; Mandaluyong; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

FlowerStore Group is seeking an Operations Excellence Lead to support planning and execution of campaigns across FlowerStore and Potico. The role partners with Operations, Commercial, Sales, Marketing, Procurement, Logistics, and Customer Service to translate campaign plans into concrete operational requirements and ensure readiness before launch.

The ideal candidate is highly organized, analytical, proactive, with strong project coordination and stakeholder management skills, comfortable in a

Qualifications

• Bachelor's degree in Operations, Supply Chain, Engineering, or related field.
• Experience in e-commerce, retail, logistics, or fulfillment operations at scale.
• Proven track record of improving service levels and cost efficiency via data and processes.
• Excellent analytical, problem-solving, and decision-making skills with attention to detail.
• Strong verbal and written communication and interpersonal skills.
• Hands-on, builder mentality in a constantly evolving environment.
• Strong ethics, compliance mindset, and ownership.

Responsibilities

• Lead end-to-end operational preparation for major campaigns across FlowerStore and Potico.
• Translate campaign requirements into operational action plans with cross-functional teams.
• Create campaign prep timelines, checklists, and readiness plans.
• Coordinate with Production, Logistics, Procurement, Inventory, and CS to address needs before launches.
• Monitor readiness, deliverables, risks, and bottlenecks.
• Identify capacity, inventory, fulfillment, and customer experience issues and escalate.
• Support capacity planning for high-volume gifting periods and peak occasions.
• Facilitate cross-functional discussions to define responsibilities and timelines.
• Track progress and report readiness to Head of Operations.
• Support development of processes, tools, and readiness frameworks.
• Conduct post-campaign reviews to identify lessons and improvements.
• Analyze operational data and campaign performance to spot recurring issues.
• Support strategic projects assigned by Head of Operations.
• Build strong cross-department relationships to improve coordination.

Skills

E-commerce ops

Logistics at scale

Data-driven improvement

Analytical thinking

Problem solving

Communication skills

Ownership mindset

Builder mentality

Education

Bachelor's degree in Operations, Supply Chain, Engineering, or related field

Job description

We are Philippines #1 Online Gift Store on a mission to make gifting thoughtful, affordable, and convenient across the region. Backed by international investors, we are a young, dynamic, fun, and multi-disciplinary team with years of experience in e-commerce.

We are looking for a highly driven Operations Excellence Lead to support the planning and execution of key business campaigns and operational initiatives across FlowerStore and Potico. The Operations Lead will work closely with Operations, Commercial, Sales, Marketing, Procurement, Logistics, Customer Service, and other internal teams to translate campaign plans into clear operational requirements and ensure that the necessary preparations are completed before launch.

The ideal candidate is highly organized, analytical, and proactive, with strong project coordination and stakeholder management skills. They should be comfortable working in a fast-paced e-commerce environment, managing multiple priorities, identifying potential operational risks, and driving teams toward readiness and successful execution.

Responsibilities:

• Lead the end-to-end operational preparation and readiness of major campaigns, promotions, peak occasions, and business initiatives across FlowerStore and Potico.
• Work closely with Commercial, Sales, Marketing, and Strategy teams to understand upcoming campaigns and translate campaign requirements into operational action plans.
• Develop campaign preparation timelines, checklists, and readiness plans in coordination with relevant Operations and cross-functional teams.
• Coordinate with Production, Logistics, Procurement, Inventory, Customer Service, and other stakeholders to ensure operational requirements are addressed before campaign launches.
• Monitor campaign readiness and follow up on key deliverables, dependencies, risks, and potential operational bottlenecks.
• Identify potential issues related to capacity, inventory availability, fulfillment, logistics, production, and customer experience, and escalate concerns to the appropriate stakeholders.
• Support capacity and operational planning for high-volume gifting periods and major campaigns, including Valentine's Day, Mother's Day, and other peak occasions.
• Facilitate cross-functional discussions and alignment to ensure teams have clear responsibilities, timelines, and expectations.
• Track the progress of campaign preparation activities and provide regular updates on operational readiness to the Head of Operations and relevant stakeholders.
• Support the development and improvement of operational processes, tools, trackers, and readiness frameworks.
• Conduct post-campaign reviews with relevant teams to identify operational challenges, key learnings, and opportunities for improvement.
• Analyze operational data and campaign performance to identify recurring issues and recommend process improvements.
• Support strategic and special projects assigned by the Head of Operations.
• Build strong working relationships across departments to improve coordination, communication, and execution.

Qualifications:

• Bachelor's degree in Operations, Supply Chain, Engineering, or a related field.
• Proven experience working in e-commerce, retail, logistics, or fulfillment operations at scale, ideally in a fast environment.
• Strong track record of improving service levels and operational cost efficiency through data and process.
• Excellent analytical, problem-solving, and decision-making skills, with strong attention to detail.
• Excellent verbal and written communication and interpersonal skills, able to work across all levels.
• Hands-on, builder mentality comfortable in a constantly evolving environment.
• Strong ethics, compliance mindset, and ownership.

About FlowerStore Group

Flowerstore Group, with operations in the Philippines, Vietnam, Thailand, and Singapore is the biggest gifting e-commerce company in Southeast Asia. Founded in 2018 in the Philippines, FlowerStore has provided thousands of customers with a wide range of products across many different categories, from flower bouquets to personalized products, cakes, gourmet products, plush toys, preserved flowers, plants, and other gift ideas.

What We Offer

• Join a Growth Mission: Be part of a team making a real difference in the gifting industry.
• Fuel Your Potential: Experience continuous learning through comprehensive training and collaborative knowledge sharing.
• Learn from the Best: Gain direct guidance and communication with Flowerstore Group’s leadership team.
• Young & Dynamic Culture: Collaborate with a talented and energetic team