Operations Coordinator x2 (AU Operations)

Ramos Garcia and Associates Pty Ltd; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Free breakfast

Free lunch

13th-month pay

Government-mandated benefits

Leave credits

Growth-focused environment

Job summary

Fig Advisory is seeking an organised Operations Coordinator to provide administrative and operational support to Australian clients from our Philippines site. The role emphasizes accuracy, communication, and multitasking across calendars, records, and reports.

You will work with clients and internal teams, update CRM and workflows, and help optimise processes while ensuring tasks are completed with minimal supervision. A strong command of English and detail orientation are essential.

Qualifications

• Experience in Operations Coordination, Administration, Office Administration, Virtual Assistance, or a similar role.
• Experience supporting Australian clients or businesses is highly regarded.
• Strong administrative and organisational skills.
• Proficient in Microsoft Office and Google Workspace.
• Experience with CRM, project management, or workflow platforms is an advantage.
• Experience with simPRO is an advantage but not required.
• Strong written and verbal English communication skills.
• Excellent attention to detail and time management.
• Ability to work independently with minimal supervision.

Responsibilities

• Coordinate day-to-day administrative and operational tasks.
• Manage calendars, appointments, meetings, and schedules.
• Maintain accurate records, databases, and business information.
• Prepare reports, documents, spreadsheets, and other materials.
• Organise digital files and ensure information is up to date.
• Track tasks, deadlines, and outstanding requirements.
• Assist with general administrative and operational requirements.
• Communicate professionally with clients, suppliers, and internal teams.
• Respond to enquiries through email, phone, and other platforms.
• Coordinate meetings, appointments, and business requirements.
• Follow up on outstanding tasks and provide timely updates.
• Liaise with stakeholders to ensure tasks are completed.
• Build strong working relationships with clients and team members.
• Update CRM, workflow, and task management systems.
• Maintain accurate client and operational records.
• Assist with reporting and data management.
• Monitor workflows and follow up on pending tasks.
• Conduct research and gather information when required.
• Identify opportunities to improve processes and efficiency.
• Take ownership of assigned tasks from start to finish.

Skills

Operations coordination

Administration

Virtual assistance

Customer service

English communication

Tools

Microsoft Office

Google Workspace

CRM systems

Project management tools

Job description

Operations Coordinator (AU Operations)

Fig Advisory | Onsite – Philippines | Full-Time | AU Shift

Join One of the 2026 Best Workplaces in the Philippines

Fig Advisory has officially been recognised as one of the GPTW 2026 Best Companies in the Philippines. We are building a high-performance team and looking for organised, proactive professionals who want to grow with us.

About the Role

We are looking for a highly organised and proactive Operations Coordinator to provide administrative and operational support to our Australian clients.

This role is ideal for someone who is detail-oriented, organised, confident in communication, and capable of managing multiple priorities with minimal supervision.

At Fig Advisory, our Operations Coordinators become an extension of our clients' businesses, helping ensure daily operations run smoothly, tasks are followed through, and important information is accurately managed.

Key Responsibilities

Administrative & Operations Support

• Coordinate day-to-day administrative and operational tasks
• Manage calendars, appointments, meetings, and schedules
• Maintain accurate records, databases, and business information
• Prepare reports, documents, spreadsheets, and other business materials
• Organise digital files and ensure information is kept up to date
• Track tasks, deadlines, and outstanding requirements
• Assist with general administrative and operational requirements

Client & Team Coordination

• Communicate professionally with clients, suppliers, and internal teams
• Respond to enquiries through email, phone, and other communication platforms
• Coordinate meetings, appointments, and business requirements
• Follow up on outstanding tasks and provide timely updates
• Liaise with different stakeholders to ensure tasks are completed
• Build strong and professional working relationships with clients and team members

Systems & Process Support

• Update CRM, workflow, and task management systems
• Maintain accurate and organised client and operational records
• Assist with reporting and data management
• Monitor workflows and follow up on pending tasks
• Conduct research and gather information when required
• Identify opportunities to improve processes and administrative efficiency
• Take ownership of assigned tasks from start to finish

Qualifications

Skills & Experience

• Experience in Operations Coordination, Administration, Office Administration, Virtual Assistance, Customer Service, or a similar role
• Experience supporting Australian clients or businesses is highly regarded
• Strong administrative and organisational skills
• Proficient in Microsoft Office and Google Workspace
• Experience with CRM, project management, or workflow platforms is an advantage
• Experience with simPRO is an advantage but not required
• Strong written and verbal English communication skills
• Excellent attention to detail
• Ability to manage multiple priorities and deadlines
• Strong problem-solving and time management skills
• Ability to work independently with minimal supervision

Character & Work Ethic

We value people who demonstrate:

• Hunger – Takes initiative and looks for ways to help and improve
• Discipline – Organised, reliable, and consistent in completing tasks
• Ownership – Takes accountability and follows through on commitments

Compensation & Benefits

• Every Monday – Free Breakfast
• Every Friday – Free Lunch
• 13th-month pay
• Government-mandated benefits
• Leave credits
• Growth-focused and supportive work environment

Why Join Fig Advisory?

• Great Place to Work Certified
• Best Workplaces Philippines 2026
• Real office, real infrastructure, real team
• Work directly with Australian businesses and professionals
• Career growth opportunities in Operations, Administration, Client Services, and Business Support

We are not a BPO or temp agency. We become an extension of our clients' businesses—and we look for people who operate with the same level of ownership, reliability, and professionalism.