Client Service Coordinator

TOA Global; Angeles; On-site; PHP 502,000 - 647,000; Full time

Benefits offered by this job

Annual service leaves

HMO and Life Insurance

Professional development programs

Global exposure

Modern facility amenities

Job summary

TOA Global in the Philippines is seeking a Client Service Coordinator to bridge Australian accounting firms and their Philippine teams. You will orchestrate onboarding, monitor compliance, and ensure timely client communications to boost firm efficiency.

The role emphasizes organized workflow, proactive reminders, and collaboration with onshore/offshore teams, with a Monday–Friday schedule and a salary range of Php 45,000–58,000.

Qualifications

• 2-5 years of mandatory experience working in or directly supporting an Australian accounting firm.
• Solid understanding of Australian compliance landscapes and client service expectations.
• Excellent written and verbal English communication skills.

Responsibilities

• Orchestrate onboarding workflows and compliance documentation; track active jobs and lodgments to avoid missed deadlines.
• Serve as the professional face and voice of the firm; manage reminders, follow-ups, and project updates.
• Handle vital ASIC functions, including digital lodgments and maintaining corporate registers to keep entities in good standing.
• Monitor Work in Progress (WIP) and billing statuses; liaise with Australian accountants to optimize productivity and coordination between onshore and offshore teams.

Skills

Australian firm experience

English communication

Onboarding & compliance

Billing coordination

Tools

XPM

CAS360

BGL

Karbon

Job description

Client Service Coordinator

Location: Cebu, Clark, Manila, or Tarlac, Philippines
Shift: Monday - Friday | 7:00 AM - 4:00 PM PHT
Salary Range: Php 45,000 - Php 58,000

Unlock Your Potential!

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients in the accounting industry.

As a Client Service Coordinator, you are the central nervous system of the client relationship. This role is designed for a highly organized professional who excels at bridging the gap between Australian accounting firms and their Philippine-based teams. You won't just be managing tasks; you'll be orchestrating workflows, ensuring regulatory compliance, and delivering the proactive communication that drives client satisfaction and firm efficiency.

Your Impact

• Orchestrator of Onboarding & Compliance: Take full ownership of the client journey by managing onboarding workflows and essential compliance documentation. Track active jobs and compliance lodgments within practice management software to ensure zero missed deadlines.

• Proactive Communication Lead: Serve as the professional face and voice of the firm. Manage critical reminders, document follow-ups, and project updates, while coordinating high-value firm activities like newsletters and webinar logistics.

• Corporate Secretarial Specialist: Handle vital ASIC functions, including processing annual review reminders, executing digital lodgments, and maintaining corporate registers to ensure all entities remain in good standing.

• Strategic Workflow Integrator: Monitor Work in Progress (WIP) and firm billing statuses. Liaise directly with Australian accountants to optimize productivity and coordinate smoothly between onshore and offshore production teams.

What You Bring

• The Experience: 2-5 years of mandatory experience working in or directly supporting an Australian accounting firm. You hold a solid understanding of Australian compliance landscapes and client service expectations.

• Technical Proficiency: Expert-level familiarity navigating Australian practice management and corporate secretarial systems such as XPM, CAS360, BGL, or Karbon.

• The Mindset: Exceptional written and verbal English communication skills. You are a detail-oriented multitasker who can easily balance complex admin workflows and time-sensitive client deadlines.

Why You’ll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

• Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your "Me time."

• Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.

• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.

• Professional Development Pathways: Access to specialized corporate secretarial training, system certifications, and a clear career development map pointing toward client service management or operations roles.

• Global Exposure: Work side‑side with practice managers and directors in Australia and New Zealand, dramatically accelerating your knowledge of international commerce and practice administration.

• The Hub Experience: Work from a modern facility featuring custom workstations, a breakout room with billiards, table tennis, or foosball, and varieties of free coffee and drinks.