Operations Coordinator (AU Account) — Onsite, Pasig City

Satellite Office; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Satellite Office in Pasig City is seeking an operations coordinator who can own the workflow between two service offices in Queensland, verify timesheets against GPS data, and ensure transparency across systems.

You’ll partner with the Scheduler and Operations leadership to allocate work, maintain portals, track client feedback, prepare reports, assist with invoicing, and support subcontractor compliance while upholding safety practices.

Qualifications

• Experience in administration or coordination, with scheduling background in building/maintenance settings.
• Proficient with MS Office and comfortable learning new systems.
• Strong communication and professional phone manner, plus attention to detail.
• Willingness to undergo a police clearance check.

Responsibilities

• Allocate incoming work requests to the right office based on location, resourcing, and operational need.
• Keep maintenance portals accurate and up to date, every day.
• Cross-check timesheets against scheduled jobs and vehicle GPS records for accuracy and compliance.
• Track client feedback and flag service trends or improvement opportunities.
• Prepare correspondence, reports, presentations, and maintain key records and spreadsheets.
• Support invoice processing and general operational documentation.
• Help identify high-risk jobs and apply the correct safety tagging where relevant.
• Support subcontractor compliance tracking (licences, approvals, safety paperwork).

Skills

Administration

Coordination

Scheduling

Communication

Customer service

Attention to detail

Health & safety awareness

Tools

MS Office

GPS-based timesheet verification

Simpro

Job description

If you're the kind of person who can own a decision, catch a discrepancy before it becomes a problem, and keep two teams in sync without missing a beat — this role was built for you.

About the Role

You'll join the operations team of a growing Australian building and facilities maintenance company, coordinating across two busy service offices in Queensland — Townsville and Gold Coast — entirely from our Pasig City office. Working closely with the Scheduler and reporting into Operations leadership, you'll own the calls on where work goes, verify that timesheets and systems tell the truth, and be the person who catches what others miss.

What You'll Do

• Allocate incoming work requests to the right office based on location, resourcing, and operational need

• Keep maintenance portals accurate and up to date, every day

• Cross-check timesheets against scheduled jobs and vehicle GPS records for accuracy and compliance

• Track client feedback and flag service trends or improvement opportunities

• Prepare correspondence, reports, presentations, and maintain key records and spreadsheets

• Support invoice processing and general operational documentation

• Help identify high-risk jobs and apply the correct safety tagging where relevant

• Support subcontractor compliance tracking (licences, approvals, safety paperwork)

What You'll Bring

• Solid administration or coordination experience — scheduling background is a big plus, especially in building, construction, or maintenance settings

• Confident with MS Office and comfortable picking up new systems

• Clear, professional communication skills and a great phone manner

• A genuine customer-service mindset and sharp attention to detail

• Strong organisational skills — you can manage multiple moving parts without losing the thread

• A baseline awareness of workplace health & safety

• Reliability and integrity you can be trusted with details that matter

• Willingness to undergo a police clearance check

Nice to Have

• Background in construction or maintenance industries

• Exposure to Simpro or similar maintenance/job management platforms

• Experience with subcontractor compliance documentation

• Familiarity with GPS-based timesheet verification

• Invoice or operational records processing experience

What's In It For You

• Real ownership: you'll be the go-to person coordinating across two office locations, not just another admin seat

• The chance to build genuine process and systems expertise (Simpro, subcontractor compliance, GPS-based verification) that's highly transferable