Operations Coordinator - Au Fmcg E-Commerce

D2B; Philippines; On-site; PHP 18,000 - 20,000; Full time

Job summary

D2B is seeking an Operations Coordinator to join our AU FMCG e‑commerce team. This hands-on role reports to Head of Operations and collaborates with customer service, commercial, and logistics teams to keep multi-region operations running smoothly.

You will manage stock, order confirmations, invoicing, wholesale partner onboarding, and warehouse coordination across markets, with a focus on accuracy, timelines, and scalable processes.

Qualifications

• Minimum 3 years in operations, supply chain, or logistics coordination in FMCG/retail/eCommerce.
• Experience managing B2B/wholesale orders end-to-end across multiple channels.
• Experience inventory management across multiple SKUs and markets.
• Experience coordinating with third-party warehouses/3PL.
• Advanced Excel: pivot tables, VLOOKUP/XLOOKUP, data validation.
• Cin7 experience is a strong plus.
• EDI ordering experience is a strong plus.
• Excellent communication and stakeholder management.
• Strong organisational instincts and adaptability.
• Commercial, results-driven mindset.
• Detail-oriented and able to work at pace.

Responsibilities

• Oversee stock availability for B2B and wholesale orders and flag gaps.
• Own end-to-end order confirmation workflow from sales entry to on-time delivery.
• Process invoices against POs and manage month-end deadlines.
• Assist setup of logistics for new wholesale partners.
• Maintain Operations Handbook as processes evolve.
• Support Operations and Customer Service with ad hoc tasks.
• Coordinate with warehouses for new product setups and launches.
• Track order fulfilment against KPIs for online orders.
• Monitor stock levels across markets and top up to avoid stockouts.
• Coordinate dispatches for influencers, retail samples, and PR.
• Manage work orders for new/existing SKUs and lifecycle from launch to discontinuation.

Skills

Excel proficiency

Stakeholder communication

Organisational skills

Self-motivation

Team collaboration

Commercial mindset

Attention to detail

Problem solving

Tools

Cin7

Job description

Operations Coordinator - AU FMCG E-Commerce

Company : D2b

Salary : ₱1,600 - 1,800 monthly

Salary: AUD 1,600 to AUD 1,800 per month depending on skills and experience

Job Type : Full Time Philippines

Working Hours & Conditions: Mondays to Fridays; 8:00 AM to 5:00 PM AEST

ABOUT THE ROLE

We're looking for an Operations Coordinator to join our team, reporting into the Head of Operations and partnering closely with departments across the business — from customer service to commercial teams. This is a hands-on role for someone who thrives on keeping complex, multi-region operations running smoothly.

What You'll Do

Retail & Wholesale Operations

• Check stock availability against incoming B2B and wholesale orders, flagging any gaps to the relevant internal teams
• Own the order confirmation workflow end-to-end — from sales order entry through to on-time, in-full delivery
• Process and issue invoices against Purchase Orders, staying on top of month-end deadlines
• Help set up logistics and systems for new wholesale partners coming on board
• Keep the Operations Handbook current as processes evolve
• Jump in wherever needed to support Operations and Customer Service with ad hoc tasks and projects

Warehouse & Inventory Management

• Act as the main point of contact with warehouses for new product setup, launch briefs, promotions, and activations
• Track order fulfilment against agreed KPIs for online orders
• Oversee stock levels for Bali Body bundles across all markets, proactively topping up to avoid stockouts and building new kitting guides as needed
• Coordinate product dispatches for influencers, retail samples, and PR
• Manage work orders for both new and existing SKUs
• Support the broader product lifecycle process from launch through to discontinuation

Requirements

• Minimum 3 years of experience in an operations, supply chain, or logistics coordination role — ideally within an FMCG, retail, or eCommerce environment
• Proven experience managing B2B or wholesale order workflows end-to-end, including order entry, invoicing, and fulfilment tracking across multiple channels or markets
• Demonstrated experience managing inventory across multiple SKUs and markets, with a track record of identifying and resolving stock discrepancy or stockout risks before they elevate
• Experience coordinating with third-party warehouse or 3PL partners, including product setup, work orders, and fulfilment KPI tracking
• Advanced Microsoft Excel proficiency — must be comfortable building and maintaining spreadsheets for inventory tracking, reporting, and reconciliation (pivot tables, VLOOKUPs/XLOOKUPs, and data validation as a baseline)
• Experience with Cin7 is a strong plus
• Experience with EDI ordering is a strong plus
• Excellent communication skills and a track record of managing relationships across stakeholders
• Sharp organisational instincts, with the flexibility to reprioritise when things shift
• Self-motivated and disciplined, equally comfortable working solo or as part of a team
• A commercial, results-driven mindset
• Comfortable operating at pace, without losing attention to detail
• A collaborative, can-do attitude