Operations Coordinator - AU FMCG E-Commerce

D2B; Metro Manila; On-site; PHP 800,000 - 900,000; Full time

Job summary

D2B is seeking an Operations Coordinator to join our team in Metro Manila. You’ll report to the Head of Operations and collaborate with customer service, commercial teams, and warehouses to keep multi-region operations running smoothly.

With 3+ years in operations/logistics, you’ll manage B2B wholesale workflows, inventory across SKUs, and coordinate with 3PLs. Proficiency in Excel is essential; Cin7/EDI experience is a plus. This is a hands-on role requiring meticulousness and teamwork.

Qualifications

• Minimum 3 years in operations, supply chain, or logistics coordination (FMCG/retail/eCommerce).
• Advanced Excel skills for inventory tracking, reporting, and reconciliation.
• Experience managing B2B or wholesale orders end-to-end across channels.

Responsibilities

• Check stock availability against incoming B2B/wholesale orders and flag gaps.
• Own order confirmation workflow end-to-end from entry to on-time delivery.
• Process and issue invoices against POs; meet month-end deadlines.
• Set up logistics/systems for new wholesale partners.
• Keep Operations Handbook up-to-date and assist with ad hoc tasks.

Skills

3+ years operations

Advanced Excel

Inventory management

B2B/wholesale order workflows

FMCG/retail/eCommerce

Tools

Cin7

EDI ordering

Job description

Position: Operations Coordinator

Salary: AUD 1,600 to AUD 1,800 per month depending on skills and experience

Working Hours & Conditions: Mondays to Fridays; 8:00 AM to 5:00 PM AEST

ABOUT THE ROLE

We're looking for an Operations Coordinator to join our team, reporting into the Head of Operations and partnering closely with departments across the business - from customer service to commercial teams. This is a hands-on role for someone who thrives on keeping complex, multi-region operations running smoothly.

What You'll Do

Retail & Wholesale Operations

• Check stock availability against incoming B2B and wholesale orders, flagging any gaps to the relevant internal teams
• Own the order confirmation workflow end-to-end - from sales order entry through to on-time, in-full delivery
• Process and issue invoices against Purchase Orders, staying on top of month-end deadlines
• Help set up logistics and systems for new wholesale partners coming on board
• Keep the Operations Handbook current as processes evolve
• Jump in wherever needed to support Operations and Customer Service with ad hoc tasks and projects

Warehouse & Inventory Management

• Act as the main point of contact with warehouses for new product setup, launch briefs, promotions, and activations
• Track order fulfilment against agreed KPIs for online orders
• Oversee stock levels for Bali Body bundles across all markets, proactively topping up to avoid stockouts and building new kitting guides as needed
• Coordinate product dispatches for influencers, retail samples, and PR
• Manage work orders for both new and existing SKUs
• Support the broader product lifecycle process from launch through to discontinuation

• Minimum 3 years of experience in an operations, supply chain, or logistics coordination role - ideally within an FMCG, retail, or eCommerce environment
• Proven experience managing B2B or wholesale order workflows end-to-end, including order entry, invoicing, and fulfilment tracking across multiple channels or markets
• Demonstrated experience managing inventory across multiple SKUs and markets, with a track record of identifying and resolving stock discrepancy or stockout risks before they escape
• Experience coordinating with third-party warehouse or 3PL partners, including product setup, work orders, and fulfilment KPI tracking
• Advanced Microsoft Excel proficiency - must be comfortable building and maintaining spreadsheets for inventory tracking, reporting, and reconciliation (pivot tables, VLOOKUPs/XLOOKUPs, and data validation as a baseline)
• Experience with Cin7 is a strong plus
• Experience with EDI ordering is a strong plus
• Excellent communication skills and a track record of managing relationships across stakeholders
• Sharp organisational instincts, with the flexibility to reprioritise when things shift
• Self-motivated and disciplined, equally comfortable working solo or as part of a team
• A commercial, results-driven mindset
• Comfortable operating at pace, without losing attention to detail
• A collaborative, can-do attitude