Online Sales Operations Specialist

MicroSourcing; Manila; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Above-market compensation

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Team events and activities

Flexible work arrangements

Job summary

MicroSourcing is seeking an Online Sales Operations Specialist to optimise orders, logistics, and presales processes for our Australian retailer partners. You will work closely with supply chain and retail teams to ensure smooth operations and continuous improvements.

The role requires strong Excel, ERP/WMS/CRM experience, and the ability to analyze data to resolve retailer and customer issues. Remote work options from Metro Manila are available with competitive benefits.

Qualifications

• Intermediate to advanced Excel and MS Office proficiency.
• Strong written and verbal communication skills.
• Experience with ERP, WMS and CRM systems (Netsuite, Paperless or .wms, Freshdesk preferred).
• Experience with Australian ecommerce retail platforms and domestic shipping solutions (Mirakl, Temple & Webster, Rithum, WMP, Shippit).
• High attention to detail.
• Ability to work both with a team and independently.
• Process-focused and always looking for better ways to do things.

Responsibilities

• Report to the eCommerce Manager in Australia and ensure smooth operational processes between supply chain and retail partners.
• Map current processes, identify gaps, perform root cause analysis, propose and implement improvements.
• Develop and maintain process maps and SOPs to identify inefficiencies in sales and fulfilment operations and implement practical improvements.
• Analyze data to identify root causes of retailer and customer issues and implement solutions.
• Manage presale activities such as putting containers on presale and selecting the best 3PL for inbound logistics.
• Collaborate with Buying, Customer Care, International and Domestic Logistics, and Warehouse Teams on projects like split label setup, manifest decoupling, interstate warehousing, stock management, returns process.
• Enhance the logistics experience for customers and retailers by coordinating across systems, retailer platforms, and carriers.
• Maintain regular communication with retail partners to understand challenges and provide timely solutions.
• Drive continuous improvement initiatives to boost operational efficiency and retailer/customer satisfaction.

Skills

Excel proficiency

MS Office

Written and verbal communication

ERP/WMS/CRM experience

Attention to detail

Teamwork and independence

Process improvement

Tools

Netsuite

Paperless WMS

Freshdesk

Mirakl

Temple & Webster

Rithum

WMP

Shippit

Job description

Job Title: Online Sales Operations Specialist

• Location: Metro Manila, Philippines
• Employment Type: Full-Time
• Work Setup: Work from home

Benefits

• Competitive rewards: above‑market compensation, healthcare coverage on day one, inclusion of dependents, paid time‑off with cash conversion, group life insurance, performance bonuses
• Collaborative spirit: participation in company‑sponsored events and activities
• Work‑life harmony: flexible arrangements
• Career growth: continuous learning and advancement opportunities
• Inclusive teamwork: diversity celebration and inclusive culture

About the Business

We fulfil orders on a dropship basis for leading Australian online retailers and marketplaces including Temple & Webster, Freedom Furniture, Fantastic Furniture, MyDeal, Bunnings and others. We operate strictly under a B2B model and do not sell direct to the public.

Key Responsibilities

Report to the eCommerce Manager in Australia and play a critical role in ensuring smooth operational processes between our supply chain and retail partners.

Map current processes, identify gaps, perform root cause analysis, propose, implement and action improvements.

Develop and maintain process maps and Standard Operating Procedures (SOPs) to identify inefficiencies and gaps in sales and fulfilment operations, and suggest, implement and action practical improvements.

Analyse data to identify root causes of retailer and customer issues, then recommend and implement solutions.

Manage presale activities such as putting containers on presale and selecting the best 3PL for inbound logistics.

Collaborate with Buying, Customer Care, International and Domestic Logistics, and Warehouse Teams to complement without overlap. Projects include, but are not limited to: split label/non‑standard carrier setup solution, manifest decouple, interstate warehousing, DIT, goods handling and storage, TUNs, FIFO and batch management, stock mismatch root cause, returns process.

Enhance the logistics experience from both the end customer and online sales operations perspective, ensuring smooth coordination and communication across internal systems, retailer platforms, and carriers.

Maintain regular communication with retail partners to understand challenges and provide timely, practical solutions.

Drive continuous improvement initiatives to boost operational efficiency and satisfaction for retailers and end customers.

Skills & Experience

• Intermediate to advanced Excel and MS Office proficiency
• Strong written and verbal communication skills
• Experience with ERP, WMS and CRM systems (Netsuite, Paperless or .wms, Freshdesk preferred)
• Experience with Australian ecommerce retail platforms and domestic shipping solutions (Mirakl, Temple & Webster, Rithum, WMP, Shippit)
• High attention to detail
• Ability to work both with a team and independently
• Process‑focused and always looking for better ways to do things