FMCG E‑Commerce Operations Coordinator (AU)

D2B; Philippines; Sur place; PHP 18 000 - 20 000; Plein temps

Résumé du poste

D2B is seeking an Operations Coordinator to join our AU FMCG e‑commerce team. This hands-on role reports to Head of Operations and collaborates with customer service, commercial, and logistics teams to keep multi-region operations running smoothly.

You will manage stock, order confirmations, invoicing, wholesale partner onboarding, and warehouse coordination across markets, with a focus on accuracy, timelines, and scalable processes.

Qualifications

• Minimum 3 years in operations, supply chain, or logistics coordination in FMCG/retail/eCommerce.
• Experience managing B2B/wholesale orders end-to-end across multiple channels.
• Experience inventory management across multiple SKUs and markets.
• Experience coordinating with third-party warehouses/3PL.
• Advanced Excel: pivot tables, VLOOKUP/XLOOKUP, data validation.
• Cin7 experience is a strong plus.
• EDI ordering experience is a strong plus.
• Excellent communication and stakeholder management.
• Strong organisational instincts and adaptability.
• Commercial, results-driven mindset.
• Detail-oriented and able to work at pace.

Responsabilités

• Oversee stock availability for B2B and wholesale orders and flag gaps.
• Own end-to-end order confirmation workflow from sales entry to on-time delivery.
• Process invoices against POs and manage month-end deadlines.
• Assist setup of logistics for new wholesale partners.
• Maintain Operations Handbook as processes evolve.
• Support Operations and Customer Service with ad hoc tasks.
• Coordinate with warehouses for new product setups and launches.
• Track order fulfilment against KPIs for online orders.
• Monitor stock levels across markets and top up to avoid stockouts.
• Coordinate dispatches for influencers, retail samples, and PR.
• Manage work orders for new/existing SKUs and lifecycle from launch to discontinuation.

Connaissances

Excel proficiency

Stakeholder communication

Organisational skills

Self-motivation

Team collaboration

Commercial mindset

Attention to detail

Problem solving

Outils

Cin7

Description du poste

D2B is seeking an Operations Coordinator to join our AU FMCG e‑commerce team. This hands-on role reports to Head of Operations and collaborates with customer service, commercial, and logistics teams to keep multi-region operations running smoothly.

You will manage stock, order confirmations, invoicing, wholesale partner onboarding, and warehouse coordination across markets, with a focus on accuracy, timelines, and scalable processes.