Operations Business Analyst | WFO | Ortigas

Cloudstaff Philippines Inc.; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Comprehensive health and life insured

Up to 24 leave credits per year

Flexible leave credits for vacation/em

Family-friendly spaces

PC/Laptop provided

Internet and office perks

Weekly office perks: Coffee, Meals, Be

Job summary

Cloudstaff Philippines Inc. is seeking an Operations Business Analyst to join our team in Metro Manila.

You will partner with department managers and frontline teams to map processes, identify root causes, and implement practical improvements that boost end-to-end efficiency. You will design KPI frameworks, build dashboards, and craft clear SOPs with screenshots and edge cases, complemented by training videos.

Qualifications

• 5+ years in operations, business analysis, process improvement, or quality roles.
• Strong analytical and multi-domain problem-solving skills with root-cause analysis.
• Proven ability to design KPI frameworks from scratch.
• Demonstrated experience creating SOPs and clear process maps.
• Experience driving process adoption, training, audits, and compliance.
• Proficient in Google Apps Script; build, modify, and read automation.
• Advanced Google Workspace skills, including Sheets, Forms, Docs, and dashboards.
• Strong written and verbal English communication skills.
• Comfortable working independently with managers, frontline teams, and senior leaders.
• AI/LLM fluency using ChatGPT, Claude, Copilot, or similar tools.

Responsibilities

• Partner with department managers and frontline teams across operational functions.
• Investigate workflow breakdowns, map processes, and identify root causes.
• Recommend practical solutions to improve end-to-end operational efficiency.
• Evaluate tools and vendors through requirements, demos, and comparison matrices.
• Design KPIs and measurement frameworks for departments lacking established metrics.
• Build dashboards tracking operational performance for managers and leadership.
• Create clear SOPs with steps, decision trees, screenshots, and edge cases.
• Produce short screen-recorded training videos alongside written SOPs.
• Maintain SOP version control, file permissions, and centralized knowledge bases.
• Lead process rollouts, team training, adoption, audits, and compliance monitoring.
• Track errors and deviations; implement checklists and controls for compliance.
• Build and maintain Google Apps Script automations across Workspace applications.
• Deliver reports with trends, risks, recommendations, and improvement initiative updates.
• Prepare leadership pre-reads, decision memos, and action trackers.

Skills

Operations

Business Analysis

Process Improvement

Quality

Tools

Google Apps Script

Google Workspace

Job description

Job Description

We are currently on the lookout for a newOperations Business Analystto join ourteam atCloudstaff, the #1 Workplace Everywhere!

• Partner with department managers and frontline teams across operational functions.
• Investigate workflow breakdowns, map processes, and identify root causes.
• Recommend practical solutions to improve end-to-end operational efficiency.
• Evaluate tools and vendors through requirements, demos, and comparison matrices.
• Design KPIs and measurement frameworks for departments lacking established metrics.
• Build dashboards tracking operational performance for managers and leadership.
• Create clear SOPs with steps, decision trees, screenshots, and edge cases.
• Produce short screen-recorded training videos alongside written SOPs.
• Maintain SOP version control, file permissions, and centralized knowledge bases.
• Lead process rollouts, team training, adoption, audits, and compliance monitoring.
• Track errors and deviations; implement checklists and controls for compliance.
• Build and maintain Google Apps Script automations across Workspace applications.
• Deliver reports with trends, risks, recommendations, and improvement initiative updates.
• Prepare leadership pre-reads, decision memos, and action trackers.

Qualifications and Requirements

• 5+ years in operations, business analysis, process improvement, or quality roles.
• Strong analytical and multi-domain problem-solving skills with root-cause analysis.
• Proven ability to design KPI frameworks from scratch.
• Demonstrated experience creating SOPs and clear process maps.
• Experience driving process adoption, training, audits, and compliance.
• Proficient in Google Apps Script; build, modify, and read automation.
• Advanced Google Workspace skills, including Sheets, Forms, Docs, and dashboards.
• Strong written and verbal English communication skills.
• Comfortable working independently with managers, frontline teams, and senior leaders.
• AI/LLM fluency using ChatGPT, Claude, Copilot, or similar tools.
• Lean, Six Sigma, training videos, or service industry experience preferred.

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment