NOC Engineer | WFO | Ortigas/Angeles

Cloudstaff Philippines Inc.; Angeles; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Health & life insurance

Leave credits

Office perks (coffee/meals)

Career advancement opportunities

Job summary

Cloudstaff Philippines Inc. is seeking a proactive NOC Engineer to monitor networks, servers, and cloud services, ensuring rapid detection and response to incidents across multiple environments.

You will analyze faults, classify severities, and follow SOPs to guide next actions, while collaborating with Level 2/3 teams and supporting routine health checks and knowledge-base updates.

Qualifications

• Foundational networking knowledge and multi-environment monitoring experience.
• Familiar with Windows/Linux server environments and cloud platforms is a plus.
• Experience with infrastructure monitoring and ticketing tools.

Responsibilities

• Monitor networks, servers, firewalls, routers, switches, and cloud services using NOC tools.
• Detect and acknowledge system alerts across environments; log and categorize incidents.
• Escalate high-severity issues per SOPs and coordinate with senior engineers.
• Conduct routine health checks, status reporting, and post-maintenance validation.
• Prepare shift handover reports and maintain knowledge base documentation.

Skills

TCP/IP basics

DNS & DHCP

VPN

Networking concepts

Critical thinking

Communication

Tools

PRTG

SolarWinds

Nagios

Zabbix

ServiceNow

ConnectWise

Job description

Job Description

We are currently on the lookout for a new NOC Engineer to join our team at Cloudstaff, the #1 workplace everywhere!

• Proactively monitor the status of networks, servers, firewalls, routers, switches, cloud services, and other critical infrastructure using NOC monitoring tools (e.g., PRTG, SolarWinds, Nagios, Zabbix, or similar)
• Quickly detect, identify, and acknowledge system alerts and alarms across multiple environments and platforms
• Perform initial fault analysis and diagnosis for network outages, system degradations, application alerts, and other service-impacting events
• Determine severity, potential impact, and appropriate next actions based on standard operating procedures (SOPs)
• Log, categorise, and prioritise incidents and service requests in the ticketing system (e.g., ServiceNow, ConnectWise, Jira Service Desk)
• Escalate unresolved or high‑severity incidents to Level 2/3 NOC Engineers, Network Engineers, or appropriate support teams according to predefined escalation processes
• Conduct routine network health checks, system validations, and status reporting at specified intervals
• Support with planned maintenance windows, including monitoring, logging, and confirming post‑maintenance service restoration
• Assist in basic configuration tasks, password resets, access management requests, or backup verifications under supervision
• Record detailed and accurate information for each incident or event, including time stamps, fault details, troubleshooting steps, outcomes, and escalations
• Prepare shift handover reports to ensure clear communication between operational teams
• Maintain and update knowledge base articles, runbooks, and procedural documentation as required
• Provide clear, timely, and professional updates to internal teams, external clients, vendors, and management as per communication protocols

Qualifications and Requirements

• Foundational knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, VLAN, routing, and switching
• Understanding of server environments (Windows Server, Linux) and cloud platforms (Microsoft Azure, AWS, or GCP)
• Familiarity with infrastructure monitoring and ticketing tools
• Strong analytical, troubleshooting, and problem‑solving skills with attention to detail
• Excellent verbal and written communication skills
• Ability to work in a high‑pressure, fast‑paced environment while maintaining accuracy and professionalism
• Willingness to participate in shift rotations, including weekends, public holidays, and after‑hours on‑call support

Preferred:

• Prior experience in a NOC, technical support, or IT helpdesk role
• Certifications such as CompTIA Network+, Cisco CCNA (in progress or completed)
• Basic knowledge of ITIL processes (incident, problem, and change management)

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid‑Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company‑provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work‑life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In‑house psychiatrist available to support employees' well‑being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well‑being.

Why Cloudstaff is the #1 Workplace?

• Award‑winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work‑life balance with flexible schedules, meaningful perks and a collaborative team environment