Customer Service Representative | WFO | Ortigas

Cloudstaff Philippines Inc.; Metro Manila; On-site; PHP 280,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Leave credits

Flexible leave credits

Career advancement

Company PC/Laptop

Weekly perks for staff

Office perks

Employee referral incentives

Mental wellness support

Job summary

Cloudstaff Philippines Inc. is seeking a Customer Service Representative to join our team in Metro Manila. You will support customers via phone, email, and chat, assist with account management, billing inquiries, and troubleshooting, and document interactions in CRM.

You should have 2–3 years in customer service, strong communication, and the ability to work US hours (PH night shift). We provide a PC/Laptop, health insurance, leave credits, and career advancement opportunities.

Qualifications

• 2–3 years of experience in customer service or related field.
• Strong verbal and written communication with a customer-first mindset.
• Ability to troubleshoot and explain solutions clearly.
• Experience using CRM and support tools; call center software preferred.
• High attention to detail and ability to manage multiple tasks.

Responsibilities

• Provide professional, timely support via phone, email, and chat.
• Assist with account management, product setup, billing inquiries, and troubleshooting.
• Document interactions and resolutions in CRM and ticketing systems.
• Follow processes while seeking to improve customer experience.
• Escalate complex issues to higher-level teams when needed.
• Ensure compliance with customer service standards and data privacy.

Skills

Customer service

Verbal and written communication

Troubleshooting

Problem solving

Multitasking

Teamwork

Attention to detail

Customer-first mindset

Education

Bachelor’s degree in Business/Communications

Tools

CRM software

Support tools

Call center software

Job description

Job Description

We are currently on the lookout for a new Customer Service Representative to join our team at Cloudstaff, the #1 workplace everywhere!

• Provide professional, timely, and empathetic support to customers via phone, email, and chat
• Assist customers with account management, product setup, billing inquiries, and troubleshooting technical issues
• Accurately document customer interactions and resolutions in CRM and ticketing systems
• Follow established processes and procedures while seeking opportunities to improve the customer experience
• Escalate complex issues to higher-level support teams when necessary
• Ensure compliance with customer service standards, policies, and data privacy regulations
• Collaborate with teams to resolve recurring issues and identify process improvements
• Stay current on products, services, and updates to provide accurate information to customers

Qualifications and Requirements

• 2–3 years of experience in customer service, technical support, or any related field
• Strong verbal and written communication skills with a customer-first mindset
• Ability to troubleshoot, problem-solve, and provide clear explanations
• Experience using CRM and support tools; knowledge in call center software is preferred
• High attention to detail, with the ability to manage multiple tasks effectively
• Team-oriented, patient, and adaptable to fast-paced environments
• Bachelor’s degree in Business, Communications, or a related field (preferred)
• Willingness and ability to work US hours (night shift, PH time)

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment